Case Processing Manager I - 73005581

State of Florida•Fort Lauderdale, FL

2d•$49,794 - $60,232

About The Position

This position performs as a supervisor and is an excellent fit for critical thinkers. If you enjoy working with a team in a customer service environment and problem solving, this may be the position for you. Your duties would include: Managing a team of 11 operational staff. Functioning as administrator, coach, and advisor and providing training to team members. Working with the Service Center Manager to develop, implement and monitor operational plans. Determining resource needs and shifting available resources to ensure the highest level of productivity. Analyzing existing and new business requirements to determine gaps and provide solutions.

Requirements

Currently employed with the Florida Department of Revenue.
One year of experience processing Child Support cases in a government or private program.
One year of experience in formal coaching or mentoring, to include monitoring or staff development and training, including performing on-the-job training.
One year of experience reviewing and applying policies and procedures.
One year of experience in conflict resolution, to include solving complex problems cooperatively through interpersonal communication with employees, partners, or the public.
Experience in communicating through a variety of methods (i.e., report writing, public speaking, correspondence, conflict resolution, email, meetings, memos, etc.) to diverse internal and external audiences.

Responsibilities

Managing a team of 11 operational staff.
Functioning as administrator, coach, and advisor and providing training to team members.
Working with the Service Center Manager to develop, implement and monitor operational plans.
Determining resource needs and shifting available resources to ensure the highest level of productivity.
Analyzing existing and new business requirements to determine gaps and provide solutions.