Case Manager - Uptown Lofts - 10676

Colorado Coalition for the Homeless • Denver, CO

2d • $21 - $25

About The Position

This position is responsible for the delivery of comprehensive, intensive, clinical-based case management for adults experiencing chronic homelessness involved in the Housing First and Assertive Community Treatment (ACT) services program. Services are based on motivational interviewing, stages of change, strengths-based case management, housing first, and trauma-informed care. The position will provide outreach services, referral and linkage with mainstream services and housing, and crisis intervention for program clients. NOTE: In order to ensure that our consumers receive the best possible care the candidate chosen to fill this position will be required to complete our internal credentialing and privileging process prior to a start date. The credentialing and privileging timeline is dependent on the selected candidate's submission of documents necessary for clearance. Please note that a start date will be scheduled once credentialing and privileging is complete.

Requirements

• Knowledge of homeless issues and demonstrated sensitivity to and a desire to work with underserved populations.
• Knowledge of mental health issues (diagnosis, treatment, symptoms, and special needs).
• Ability to listen effectively, synthesize and analyze information and respond creatively to challenging issues.
• Ability to function as an effective and constructive member of an interdisciplinary team.
• Basic knowledge of factors contributing to the experience of homelessness.
• Basic knowledge of client engagement strategies including but not limited to finding common ground, use of open-ended questions, and reflective listening.
• Basic knowledge of harm reduction principles.
• Basic knowledge of concepts related to Equity, Inclusion, and Diversity including implicit bias, racial disparities, and power & privilege.
• Basic knowledge of healthy boundaries and client confidentiality.
• Ability to advocate and negotiate in an assertive but tactful manner both internally and with community agencies, to have clients' needs met.
• Ability to pass automobile insurance carrier's motor vehicle record investigation and criminal background investigation.
• Valid driver’s license required.

Nice To Haves

• Bachelor’s degree in human services, social work, psychology, or related field preferred or equivalent experience.
• Previous direct experience with homeless population preferred, or previous experience in a related direct human service field working with underserved populations preferred.
• Bilingual preferred.

Responsibilities

• Provide strengths-based case management, specifically housing placement and support, to homeless individuals with disabilities including substance use and significant primary and mental health care needs.
• Assists with connection to mainstream resources including health, mental health, and substance use treatment.
• Advocates for the needs of individual clients as well as for systemic change, whenever needed for the overall benefit of homeless individuals.
• Accepts referrals internally from the Housing Intake and Placement Team as well as externally from the Denver Street Outreach Collaborative, and the statewide Coordinated Entry process and works collaboratively with staff of all agencies to provide high-quality service. Reports back to referral source in a timely fashion to inform them of client disposition and additional services needed.
• Communicates clinical assessments, interventions, and ongoing client contact through timely, thorough recordkeeping, route slips, contact forms, and verbal communication.
• Works with primary clients, as well as team clients, related to service planning, documentation of progress, service tracking, and outcome evaluation.
• Monitors client progress by regular, ongoing contact with individuals receiving services and contact with collaborative service providers both external and internal to CCH.
• Transports clients using a CCH vehicle or an approved personal vehicle.
• Serves as a liaison with collaborating agencies and other teams within the organization, establishing and maintaining effective working relationships with organizations and groups providing services to our target population.
• Assists others with work that needs to be done at moments of urgency or crisis.
• Navigates the Social Security, Medicaid, and Medicare systems on behalf of or with clients.
• Completes Medicaid authorizations, HMIS data entry, as well as any other reporting requirements necessary to obtain, and sustain funding and provide services for individuals served.
• Meets formally with the Program Manager for ongoing individual and group supervision.
• Performs additional duties deemed necessary and appropriate by the Program Manager.

Benefits

• Choice of HMO or PPO health insurance coverage options: full-time employees contribute only 1% of their earnings for their own HMO health coverage and no more than 4% of their earnings for coverage of eligible dependents. We’re proud to offer same-and opposite-sex domestic partner coverage.
• Choice of dental insurance or discount plan.
• Vision insurance.
• Flexible spending accounts for health care / dependent care / parking expenses.
• Free basic life and AD&D insurance coverage.
• Employee Assistance Program, a problem-solving resource available to you and your household members.
• Dollar-for-dollar retirement plan matching contributions up to 5% of earnings with 3-year vesting.
• Extensive paid time-off, including 9 holidays, 12 days of sick leave, and three weeks of vacation for new full-time employees in their first year.
• The effective date for your benefits will be the first of the month following your date of hire.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 501-1,000 employees