Case Manager - Uptown Lofts - 10758

Colorado Coalition for the Homeless • Denver, CO

4d • $21 - $25

About The Position

The mission of the Colorado Coalition for the Homeless is to work collaboratively toward the prevention of homelessness and the creation of lasting solutions for homeless and at-risk families, children, and individuals throughout Colorado. The Coalition advocates for and provides a continuum of housing and a variety of services to improve the health, well-being, and stability of those it serves. Our Philosophy of Service: We believe all people have the right to adequate housing and health care. We work to remove the barriers that restrict access to these rights. Society benefits when adequate housing and health care are available to everyone. We create lasting solutions to homelessness by: · Honoring the inherent dignity of those we serve, affirming their capabilities and fostering their hope that a better life is possible. · Building strong, caring and trauma-informed communities through the integration of housing, health care and supportive services. · Advocating for social and racial equity, inclusion and diversity, and challenging the status quo in partnership with our workforce members and those we serve. · Achieving excellence through continuous quality assurance, innovation and professional development. · Using resources judiciously and effectively. The primary role of the Housing Support Services Case Manager is to provide brokerage of community resources, conduct one-on-one case management, on-going assessment of clients’ progress and needs, advocacy, and implementation of group activities for a formerly homeless, disabled population. The goal is to assist these individuals in maintaining their housing, obtaining and maintaining benefits and income, and providing the services and linkages necessary to prevent a return to homelessness. NOTE: In order to ensure that our consumers receive the best possible care the candidate chosen to fill this position will be required to complete our internal credentialing and privileging process prior to a start date. The credentialing and privileging timeline is dependent on the selected candidate's submission of documents necessary for clearance. Please note that a start date will be scheduled once credentialing and privileging is complete.

Requirements

• Demonstrated competency in working with people from diverse backgrounds and ability levels.
• Ability to communicate and cooperate effectively with property management staff, Supportive Housing teams, voucher administrators, and representatives from other agencies.
• Sound critical thinking and decision-making skills.
• Consistently superb customer service skills; excellent interpersonal/assertive communications skills demonstrating a high degree of emotional intelligence.
• Knowledge of homeless issues and demonstrated sensitivity to and a desire to work with underserved populations.
• Knowledge of mental health disorders, substance use, and crisis intervention.
• Bachelor’s degree in Social Work or related field required.
• Experience and interest working with disenfranchised persons.
• Valid driver’s license required. This requirement may be waived, if necessary, based on overall candidate experience and current needs of the business.

Nice To Haves

• Bilingual preferred but not required.

Responsibilities

• Provides strengths-based case management, specifically housing placement and support, to homeless individuals and disabilities including substance use and significant primary and mental health care needs.
• Works within an interdisciplinary team environment to enhance the clinical and supportive housing services.
• Assists with connection to resources including health, mental health, and substance use treatment.
• Advocates for the needs of individual clients as well as for systemic change, whenever needed for the overall benefit of homeless individuals.
• Participates in daily team meetings to coordinate their activities with other team members, programs, and the Program Manager.
• Accepts referrals internally from the Housing Intake and Placement Team as well as externally from the statewide Coordinated Entry process and works collaboratively with staff of all agencies to provide high quality service.
• Works with primary clients, as well as team clients, related to service planning, documentation of progress, service tracking, and outcome evaluation.
• Monitors client progress by regular, ongoing contact with individuals receiving services and contact with collaborative service providers both external and internal to CCH.
• Transports clients using a CCH vehicle or a personal vehicle.
• Serves as a liaison with collaborating agencies and other teams within the organization, establishing and maintaining effective working relationships with organizations and groups providing services to our target population.
• Assists others with work that needs to be done at moments of urgency or crisis.
• Must carry a cell phone and be accessible when in the field to the Program Manager, team, program clients, and community partners.
• Navigates the Social Security, Medicaid, and Medicare systems with clients.
• Completes Medicaid authorizations, HMIS registration form, EHR data entry, as well as any other reporting requirements necessary to obtain and sustain funding and provide services for individuals served.
• Record all services in a timely and complete fashion in the EHR.
• Maintain up to date records in EHR.
• Record telephone and other communications as needed in the EHR.
• Manage tasks and scanning as needed to have a complete and current chart.
• Maintain accurate information regarding client’s insurance status.
• Utilize the EHR and any future upgrades as directed.
• Meets formally with the Program Manager for ongoing individual and/or group supervision.
• Attends and participates in clinical and administrative meetings as deemed appropriate and necessary for the job.
• Performs additional duties deemed necessary and appropriate by the Program Manager.

Benefits

• Choice of HMO or PPO health insurance coverage options: full-time employees contribute only 1% of their earnings for their own HMO health coverage and no more than 4% of their earnings for coverage of eligible dependents. We’re proud to offer same-and opposite-sex domestic partner coverage.
• Choice of dental insurance or discount plan.
• Vision insurance.
• Flexible spending accounts for health care / dependent care / parking expenses.
• Free basic life and AD&D insurance coverage.
• Employee Assistance Program, a problem-solving resource available to you and your household members.
• Dollar-for-dollar retirement plan matching contributions up to 5% of earnings with 3-year vesting.
• Extensive paid time-off, including 9 holidays, 12 days of sick leave, and three weeks of vacation for new full-time employees in their first year.
• The effective date for your benefits will be the first of the month following your date of hire.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 501-1,000 employees