Case Manager - Cohen Clinics
About The Position
The Case Manager is part of a multidisciplinary clinical team who serves as the bridge between clinical services and essential community resources. The Case Manager facilitates direct referrals for housing, employment, healthcare, legal, educational, peer-support and all other essential community-based needs for clinic clients. The Case Manager manages referral partnerships by continuous engagement post-referral, ensuring the provision of quality care. The Case Manager assists the clinical team in understanding resources and needs within the clinic community. The Case Manager is estimated to support ~250 patients/year or 70 patients at a time (based on expected utilization levels).
Requirements
- Knowledge of and experience working with local social service, public health, and VSO organizations and resources.
- Must demonstrate leadership capacity and ability to foster team-building and a supportive, flexible environment.
- Excellent written and oral communication skills.
- Must be highly organized, detail oriented, and reliable.
- Ability to communicate clearly and effectively via oral or written means.
- Ability to present a friendly and positive demeanor to veterans, their families, staff, supportive services personnel, funders, and the general public.
- Ability to make oral presentations.
- Demonstrated ability to remain calm in the midst of difficult circumstances and emergencies.
- Flexible and able to adapt to change.
- Ability to respond in a professional manner in all situations.
- Working knowledge of Outlook, Word and Excel; PowerPoint a plus.
- History of documenting within an electronic health record preferred.
- Ability to think analytically and evaluate the impact of case management recommendations.
- Ability to set work priorities and to evaluate and create solutions to work related problems.
- Strong math skills.
- Ability to assist veterans in developing a budget.
- Crisis management skills preferred.
- Knowledge of case management services and community resources.
- Bachelor’s Degree in Social Work, Sociology, Psychology or related field required; Master’s Degree preferred.
- One year or more case management experience.
- Two or more years in a customer service focused environment.
Nice To Haves
- Three years preferred.
- Experience working with a military or veteran population is preferred.
Responsibilities
- Provides comprehensive case management to veterans and their families who are seeking mental health services.
- Interviews veterans and their family members.
- Provides appropriate referrals and follow-up as necessary.
- Prepares and maintains confidential case records and documentation in the electronic health record.
- Consults with service providers and community partners on resource-related issues.
- Ensures confidentiality and controls access to sensitive information.
- Collaborates with clinical team to perform risk management and crisis intervention services as necessary.
- Develops network of trusted contacts within organizations in which to refer and coordinate care.
- Participates in multidisciplinary team meetings.
- Establishes and maintains follow-up procedures to ensure veterans and/or their family received the services they were referred to and do not have any follow up needs.
- Assists veterans and their family members in navigating service providers across multiple systems of care.
Benefits
- Medical, dental, and vision health coverage
- Flexible Spending and Health Savings Accounts
- 403b retirement plan with company match
- Paid time off and ten paid holidays
- AD&D Insurance, Life Insurance, and Long Term Disability (company paid)
- Employee Resource Groups
- Continuing education opportunities
- Employee Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
5,001-10,000 employees
