Case Manager, Palm Motel (Tuesday-Saturday, 9am-6:30pm)

The People Concern•Santa Monica, CA

1d•Onsite

About The Position

The Interim Housing Case Manager provides intensive, person-centered case management services to individuals experiencing homelessness who are enrolled in the Pathway Home Program. This role supports participants as they transition from unsheltered homelessness into interim housing and ultimately achieve permanent housing stability. Using a Housing First, trauma-informed, and harm reduction approach, the Case Manager assists participants in addressing barriers related to housing, health, mental health, income, benefits, and daily living needs through individualized service planning and coordinated care. Overall, the Case Manager plays a critical role in helping participants move from encampments into safe housing and onto a sustainable pathway toward long-term stability

Requirements

High School Diploma or GED or Equivalent
Active driver’s license and up to date car insurance required
Experience working with participants with mental illness, chronic health issues, and substance abuse disorders
Experience with Outreach and engagement, crisis intervention, suicide assessment/prevention, affordable housing, housing rights etc.
Detail oriented with excellent time management skills
Strong verbal and written communication skills including knowledge of Microsoft Suite (Word, Excel, Outlook etc), required
Ability to self-motivate and be flexible in a fast-paced environment with minimal supervision

Nice To Haves

Bachelors degree in Psychology, Social Work, or equivalent
Minimum of one (1) year experience in case management preferred
Knowledge of HMIS database strongly preferred

Responsibilities

Serve a caseload of . clients, providing active case management for all assigned cases, including meeting weekly with each person individually
Act as the lead for client’s housing-related case management, maintaining an active housing plan for each client on your caseload, based in creative solutions to homelessness
Maintain a current and thorough knowledge of community resources and utilize them to provide comprehensive, wrap-around services to clients, navigating them through the best options for their unique situations
Work collaboratively with clients to address barriers to housing, including linkages to income/benefits, mental health services, physical health services, etc.
Develop effective, trusting relationships with clients and use a client-centered approach that includes motivational interviewing, harm reduction, and trauma-informed care
Advocate for your client’s needs in the shelter and when interfacing with other agencies or service providers
Facilitate intakes for individuals who are referred into interim housing
Create a supportive environment and ensure clients’ progress, utilizing a strengths-based approach
Facilitate wellness, enrichment, and life skills groups
Provide crisis intervention when needed
Maintain client confidentiality at all times while following agency, state and HIPAA regulations
Create and maintain accurate documentation of client information (intake, referrals, progress notes and service delivery) in HMIS database and in accordance with program funder requirements as well as spreadsheets and other reports in accordance with agency requirements
Participate in case conferences, individual supervision, and other staff meetings
Work in collaboration with other agency and program staff, in order to coordinate services
Communicate effectively and in a timely manner with management, peers, and clients
Participate in evaluation and trainings in order to better respond to client/community needs
Build rapport using a trauma-informed, strengths-based approach
Facilitate participant intake and enrollment into interim housing
Maintain weekly contact with participants
Provide a minimum of two service interactions monthly
Staff must transport client in personal vehicle
Other duties as assigned