Case Manager Family Shelter

ServiceNet•Pittsfield, MA

9d•$21•Onsite

About The Position

ServiceNet is looking for a compassionate and forward-thinking Case Manager to join our team at Our Friends Shelter . In this role, you will help individuals and families experiencing homelessness build the foundation for long-term stability. Through direct support, advocacy, and collaboration, you will assist guests in accessing essential resources as they work toward permanent housing. At ServiceNet, you will make a real difference. Whether you’re working in residential direct care, clinical care, peer support, or other valuable roles, you’ll be part of a compassionate team dedicated to supporting our community. And with over 3,000 employees and over 100 programs across western Massachusetts, we’re confident there’s a role that’s the right fit for you.

Requirements

High school diploma or equivalent required, with additional training equivalent to two years of college
At least one year of experience working with individuals affected by poverty, mental health challenges, and/or addiction
Familiarity with local social service agencies and available community resources
Valid driver's license and an acceptable motor vehicle record

Nice To Haves

Bilingual candidates (Haitian Creole / French / Spanish) are encouraged to apply

Responsibilities

Conduct comprehensive intakes and assessments for all new shelter guests
Support and advocate for individuals and families in shelter or transitional housing
Help participants access and follow through with treatment, medical, vocational, housing, and community-based resources
Hold weekly meetings with guests to review service/treatment plans, set goals, make referrals, and monitor progress
Foster a positive and supportive residential environment in collaboration with participants and shelter staff
Maintain clear, accurate case management and progress notes, as well as other assigned documentation