Case Manager, Permanent Supportive Housing - Santa Monica

The People Concern•Santa Monica, CA

49d

About The Position

As part of a multi-disciplinary team, the Intensive Case Management Services (ICMS) Case Manager will travel to multiple locations in the greater Los Angeles area to meet and work with clients to attain and sustain permanent housing in partnership with the County Department of Health Services (DHS). The ICMS Case Manager will work with clients to assess housing stability, provide stabilization services, and coordinate multiple services to meet each client's specific needs related to housing, health, mental health, and income.

Requirements

Valid CA Driver's license, reliable car, auto insurance, and an acceptable driving record
Able to transport clients in your vehicle
Bachelor's degree preferred; or a minimum two years' case management experience working with individuals experiencing homelessness, preferably those living with mental illness and/or substance addictions, or an equivalent combination of education and experience
Demonstrated knowledge of case management
Able to work in a high tolerance Harm Reduction model with clients who have multiple barriers
Skill in non-violent crisis intervention
Computer literate; able to effectively use computerized database for client file management, with basic skills in Microsoft Word, Outlook, and Excel programs
Detail oriented with strong time management, organizational, written, verbal, interpersonal, and computer skills
Able to obtain and maintain CPR/1st Aid certification
Minimum 30 WPM typing speed preferred

Responsibilities

Work with a diverse and marginalized client caseload of 20 clients experiencing many barriers including homelessness, complex trauma, medical, mental health and substance use
Ensure that case management services to clients are reflective of the "Whatever It Takes" model, which emphasizes customer choice, harm reduction, trauma-informed care and psycho-social rehabilitation
Ensure that each client on caseload has an up-to-date and comprehensive biopsychosocial assessment, and that this assessment is used in collaboration with the client to create individualized case management plans designed to improve quality of life and improved health outcomes
Collaborate with each client to develop creative goal plans aimed at improving overall well-being and housing stability; review and update quarterly and upon completion of goals
Develop and maintain a complete, accurate, and current client file with all required documents and data in agency records and electronic databases
Document all client contacts in PIP format (Purpose, Intervention, Plan) and in accordance with Housing Department productivity expectations
Coordinate with DHS and community partners to ensure clients are connected to primary health care and insurance to reduce need for emergency health care services
Maintain confidentiality of client files per HIPAA and all applicable guidelines
Responsible for coordinating appointments, transportation, and follow-up services for clients accessing primary health care, mental health care, recovery services, and other community resources
Transport clients in your vehicle to various agencies and healthcare providers in the greater Los Angeles area to increase community support services and community reintegration
Develop effective, trusting relationships with clients, with a focus on facilitating independence and maintenance of improved physical and mental health
Assist in the screening, assessment, and enrollment of clients, including orientation to program policies, resources and goals
Maintain a current, thorough knowledge of community resources and utilize them to provide comprehensive, wrap-around services to clients
Assist clients with becoming involved in daily activities, scheduling and attending appointments, budgeting, socialization, health maintenance, sense of community, and progress in recovery
Work cooperatively and cohesively with other clients of the staff team, including participation in weekly staff meetings and staff trainings