Case Manager, Compass Urgent Accommodation Vouchers (swing shift)

Compass Family Services • San Francisco, CA

35d • $29 - $31 • Onsite

About The Position

The Case Manager will help families and pregnant people access emergency hotel rooms, get connected to shelter and longer term housing options, address immediate needs and crises, and access community resources.

Requirements

• Experience working with people in crisis.
• Demonstrated understanding of issues facing homeless and low-income families.
• Strong interpersonal skills, including relationship-building, networking, and ability to develop trusting relationships with a diverse set of individuals.
• Demonstrated commitment to diversity, equity, inclusion and belonging work.
• Strong computer skills with proficiency in Microsoft Suite of Programs (Outlook, Word, Excel, Power Point, etc.). Salesforce experience a plus.

Responsibilities

• Respond to calls from the hotline from families in urgent need of housing.
• Make sure that all families in the CUAV program are connected with housing problem solving support and/or other longer-term housing options.
• Provide crisis intervention, information and referrals, and advocacy to families in moving towards stability.
• Ensure that families understand and comply with program and hotel rules; step in to mediate if any conflicts or concerns arise.
• Maintain up-to-date and thorough client files and enter data accurately into Salesforce and funder databases.

Benefits

• Paid time off: 4 weeks of vacation your first year, 5 in your second. Also paid holidays, sick time, family leave.
• Insurance: health, dental and vision insurance are fully covered by Compass for employees and dependent children. We also provide long term disability and life insurance.
• Retirement: after one year of work, Compass contributes an amount equal to 5% of your salary into a retirement account; this vests over years 2-6.
• Membership in OPEIU/Local 29 union.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 51-100 employees