Case Manager (Living Services Program)

Friends of Children with Special Needs•Fremont, CA

4d•$64,480 - $74,880

About The Position

Friends of Children with Special Needs (FCSN) is a Bay Area non-profit organization founded in 1996 and focused on helping individuals with special needs and their families find love, hope, respect, and support through integrated community involvement. The FCSN Supported Living Services (SLS) team is seeking an energetic, patient, detail-oriented, and reliable Case Manager. ESSENTIAL FUNCTIONS: Under the supervision of the Program Manager, the Living Services Case Manager provides case management service; schedules staffing; supervises Living Service trainers; enhances quality of service delivery and Person-Centered Thinking (PCT) implementations; conducts ISP meetings; builds and maintains relationships with stakeholders; acts as the designated emergency leader when supervisor is not available; establishes collaborations with community partners.

Requirements

Bachelor’s degree in a Social Work, Psychology, Counseling, or a related human services field
Minimum of two-year experience in working in the developmentally disabled field.
Knowledge of developmental disabilities, CCL regulations, RC system, Lanternman Act, DDS
Excellent behavioral management skills.
Excellent people skills and problem solving skills.
Proficient in using Microsoft Office applications, Google Drive, Presentation applications.
Excellent oral and written communications skills and the ability to work effectively and independently.
Carry rotated 24-hour emergency phone.
Must be able to meet flexible schedule and be open to all assignments.
Able and willing to perform tasks that may involve lifting (25 lbs), bending, and assisting with personal care and mobility needs.
Must have a reliable vehicle with full car insurance (proof of vehicle insurance), clean DMV record and willing to transport participants in personal vehicle for participants’ traveling needs.
Extensive amount of time driving and transporting clients in the community, standing and walking.
Take initiative, demonstrate flexibility, respond positively to assignments, and actively execute plans.
Able to multitask, quick learner with high energy, professionalism, and possessing strong organizational, time management, and computer skills.
Professional, energetic, detail-oriented, and reliable.
Remain positive, resilient, and calm when dealing with challenges.
Able to motivate and maintain effective working relationships with the staff and team.
Must pass DOJ fingerprint-based background clearance prior to onboarding
Must pass a health screening and TB test prior to onboarding
Must possess a valid driver's license and have a clean driving record
Obtain valid CPR and First Aid Certificate within one month of joining (employer-covered)

Responsibilities

Provide comprehensive case management services to optimize participants' success in their living arrangements.
Oversee the living service operations and execution of quality service delivery.
Develop and implement solutions to overcome obstacles.
Supervise and implement behavioral support plan, positive behavioral prevention strategies and intervention techniques.
Develop comprehensive PCT Individualized Service Plan (ISP)
Conduct participants’ quarterly, semi-annual and annual ISP meetings with the interdisciplinary team; and supervise the implementation of participants’ ISP objectives.
Arrange and supervise bi-weekly/monthly staffing schedules for assigned household staff, monitor staff’s EVV logins, and oversee all aspects of their responsibilities.
Develop weekly/monthly schedule for living skill training/activities/community integrated outings based on participants’ interests, preferences, skills, and needs to enrich their lives and promote overall skills and optimal health.
Submit annual budget for assigned consumers to Program Manager at least two months prior to consumer’s birth month.
Conduct thorough assessments for clients' living skills, health, financial status, strengths, challenges, support and training needed.
Supervise the quality/maintenance of consumer records, documentations, and operations to meet RC’s requirements.
Submit SIR, APS report to parents, conservators, RC and/or APS in a timely manner.
Maintain effective communication with circle of support, internal and external stakeholders.
Communicate effectively with Program Manager for participants’ status, staff’s performances, and program quality.
Carry rotated 24-hour emergency phone and provide support and crisis intervention.
Participate, inspire and involve staff/participants/families in FCSN special events and fundraisers.
Provide initial orientation and shadowing for new hires; review their performances and provide constructive feedback.
Conduct ongoing training, facilitate bi-weekly/monthly apartment meetings and provide close supervision to promote staff’s proficiency.
Supervise, mentor and evaluate staff's performance, PCT implementations and documentations to ensure quality, accuracy and compliance with program standards.
Promote open communication with staff and foster a positive and inclusive workplace that inspire and motivate the team to deliver their best work.
Be a role model for the team and proactively analyze team morale and actively plan for team building activities to foster staff team work and retention.
Conduct semi-annual and annual Performance Evaluation on staffs.
Conduct document outcome of fire drills, earthquake drills, medical drills, community safety, and evacuation practices.
Handle emergencies and be the acting/interim leader when Program Manager is not available.
Represent FCSN to communicate with parents, consumers, Regional Center representatives, and other collaborative agencies.
Engage in outreaches, special events and fairs to promote FCSN’s publicity.