Case Manager, 40Hrs- Worcester

UMass Memorial Health•Worcester, MA

About The Position

Everyone Is a Caregiver At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

Requirements

Grade C02 Case Manager I: Associate degree in Human Services or HSD or HISET.
Grade C04: Case Manager II: Requires a Bachelor’s degree; preferably in the field of psychology or human services.
Experience working with addictions and mental health issues.
Effective communication and listening skills.
Comfortable working independently and within a group.
Flexible yet organized.
Must have a current valid US-issued driver's license and the ability to provide registered, inspected, and insured automobiles for work-related purposes including transporting clients in your vehicle.
HSD or equivalent is required for this role.
Ability to hire, train, supervise, and evaluate program staff and to ensure that required competencies are maintained.
Ability to oversee clinical operations including behavioral and rehabilitative treatment planning for mental health and substance abuse clients.
Demonstrate effective communication with consumers, staff, peers, and other professionals.
Operate the program efficiently and effectively ensuring compliance with BSAS, DPH, HUD, DMH, and MAP regulatory requirements.
All candidates will be subject to a CORI review as outlined in the regulations set by the Massachusetts Executive Office of Health and Human Services.

Nice To Haves

An associate degree or bachelor's degree in the human service field is desired.
Bilingual (Spanish/English or Vietnamese/English) a plus.

Responsibilities

Develop and maintain rapport with individuals
Provide telephone outreach and home/community visits if needed.
Provide “hands-on” case management support to clients, including providing short-term transportation to support engagement with providers and social services.
Link individuals to resources and valuable information to improve health and wellness.
Help advocate for individuals to improve their access to care.
Complete required written documentation per program expectations.
Perform case management tasks utilizing life experiences to help and aid the understanding of both the consumer population and to staff.
Provide peer support services such as information, training, and advocacy to assist individuals regain control over their own lives and their recovery process
Facilitate mutual support and self-help groups
Demonstrate an ability to develop respectful interpersonal relationships with consumers while maintaining appropriate boundaries.
Help guide consumers in developing WRAP and or other wellness plans
Provide supervision for consumers while on the unit.
Assist consumers with researching placement and benefit options.
Assist consumers with applying for and securing housing and benefits.
Assist with and contribute to multi-disciplinary planning.
Respect diverse views and approaches, demonstrate Standards of Respect, and contribute to creating and maintaining an environment of professionalism, tolerance, civility, and acceptance toward all employees, patients, and visitors.