Case Manager - San Francisco, CA (Full Time 1.0, 3p-11p)

Connections Health Solutions•San Francisco, CA

4h•Onsite

About The Position

Connections Health Solutions is a mission-driven organization focused on redefining behavioral health crisis care by providing immediate-access behavioral health crisis care that stabilizes, supports, and connects people to resources for recovery. Founded by emergency room psychiatrists, their physician-led, data-driven model has over 15 years of crisis care expertise and is recognized as a national best practice. Their mission is to provide immediate care to people in crisis and connect them to long-term community support. The RESET Center, operated by Connections in San Francisco's South of Market neighborhood, offers an alternative destination for individuals publicly intoxicated due to alcohol and/or drugs, diverting them from emergency departments or jail. This collaboration with local law enforcement and public health agencies aims to improve outcomes, reduce systemic burden, and connect individuals to needed community resources. The Case Manager at the RESET Center provides person-centered care coordination, engagement, and discharge planning for individuals in the sobering program. This role operates from a harm-reduction and trauma-informed approach, supporting participants in safe stabilization, exploring immediate needs, and connecting them to ongoing community services. The CM conducts brief screenings and assessments, engages in crisis de-escalation, and collaborates with community partners to facilitate rapid discharge and seamless linkage to care, ensuring participants have clear next steps and access to resources for health, recovery, and stability.

Requirements

1-3 years of experience in harm reduction, crisis services, behavioral health, or related community care settings
High School diploma or equivalent
Experience supporting law enforcement diversion or working alongside first responders, emergency departments, or criminal-legal partners
Must obtain Overdose Prevention and Narcan Administration training within 30 days of hire
Basic Life Support (BLS) Certification
Must be fully vaccinated, including showing proper documentation, or otherwise be exempt pursuant to the Company’s exemption process prior to their start date as a condition of employment

Nice To Haves

Prior experience with Managed Alcohol Programs (MAP), medical respite, interim housing, or sobering programs
Associate Degree in Behavioral Health or related field
Lived experience related to substance use, recovery, homelessness, or justice system involvement is highly valued and encouraged

Responsibilities

Welcome individuals with empathy, respect, and a non-judgmental approach in a low-barrier, trauma-informed environment.
Engage participants using motivational interviewing to identify needs, goals, and readiness for services.
Conduct brief screenings and assessments to understand risk, safety, and resource needs.
Provide education, encouragement, and practical support tailored to participant goals.
Develop short-term, accessible discharge plans for individuals staying between 4–24 hours.
Coordinate referrals and warm handoffs to community resources including: Substance use treatment (outpatient, detox, MAT), Managed alcohol programs, Mental health providers, Shelters, crisis housing, and social services, Hospital or emergency care when clinically appropriate.
Support crisis de-escalation and conflict intervention in collaboration with the care team.
Document timely and accurate services entries in Epic to support care coordination, safety, and communication.
Maintain collaborative relationships with law enforcement, public health partners, and community agencies.
Complete required RESET Center trainings.
Perform all other duties as assigned.

Benefits

Comprehensive health insurance, including Medical, Dental, Vision, Accident, Critical Illness, and Hospital Indemnity (for full-time employees and their families)
CHS pays for Basic Life, AD&D, Short and Long-Term Disability (for full-time employees)
Voluntary Life insurance option for employees and their families (for full-time employees)
Health Savings Accounts (with $1,000 to $2,000 employer contribution depending on plan) (for full-time employees)
Flexible Spending Accounts (health care, dependent care, and commuter benefits for eligible transportation expenses) (for full-time employees)
401k company match after 6 months (50% of deferrals up to 6% of compensation) (for full-time employees)
Generous PTO starting at 160 hours accrued annually and 12 recognized company holidays (for full-time employees)
Employee Assistance Program to help with confidential emotional support, work life solutions, financial solutions, legal assistance, or online support (for all employees)
Auto enrolled in the 401k Plan after 90 days (for all employees)
Shift differentials: +$2/hr Monday-Thursday Nights, +$3/hr Friday-Sunday Nights, +$2/hr Saturday-Sunday Days