CASE MANAGER - Greenville, SC

Lutheran Services Carolinas•Greenville, SC

10h•$21 - $23

About The Position

The objective of the Case Manager position is to ease client’s transition to life in the US and assist them along the path to self-sufficiency. The Case Manager will provide extensive case management to newly arriving refugees receiving Program of Initial Resettlement Services. Case Manager will link clients to available resources to meet immediate and long-term needs; administer limited financial assistance for eligible clients within the first 90 day period. Bilingual in an applicable language is preferred.

Requirements

Bachelors degree or two years equivalent education and experience in human services field
Proficient reading, writing and speaking skills in the English language.
Ability to navigate computer and Microsoft Office (Word, Excel, Power Point).
Awareness and sensitivity to the service population’s cultural and socio-economic characteristics is required.
Problem solving skills.
Sensitivity to cultural and socioeconomic differences.
Willingness to comply with extensive and rigorous documentation demands.
Compassion.
Discretion.
Flexibility.
Attention to detail.
Insight into human behavior and motivations.
Ability to calmly balance competing demands.
Valid NC or SC driver’s license
Minimum age 21 years.

Nice To Haves

Bilingual in an applicable language preferred
Cross Cultural experience
experience working with population served.

Responsibilities

Manages refugee cases, ensuring timely delivery of services and fulfillment of requirements outlined in the Cooperative Agreement with Department of State/Bureau of Population, Refugees, and Migration and as required by LSC standards and procedures.
Take leadership to ensure provision of professional, confidential, culturally- and socio-economically-sensitive case management services to clients. These services can include transportation and bus orientation to interviews, liaison with interpreters, cultural orientation, and addressing other employment barriers such as health care, childcare, ESL and other.
Coordinate and provide airport reception for refugees through the Reception and Placement Program.
Develop and document a budget for each case with expenditures and dates.
Assist is securing housing for refugees and ensure that housing is fully furnished.
Assist clients in applying for social services benefits.
Take leadership in documentation and reporting in accordance with contractual requirements and HIPAA guidelines.
Prioritize tasks to ensure timely delivery of core services and timely reporting.
Follow all Lutheran Services Carolinas policies and procedures.
Build and maintain effective working relationships with clients, colleagues, co-sponsors and volunteers, local agencies and organizations, and funders.
Transportation of client(s) in personal vehicle may be required.
Other duties as assigned by supervisor.