Emergency Management Recovery Case Manager
About The Position
We are a leading, national consulting firm that provides compassionate, full-spectrum emergency management services including planning and preparedness, response, recovery, and mitigation services to the public and private sectors before, during and after a natural disaster or catastrophic event. Our mission is to provide compassionate consulting services to local, state, federal, and industry clients, active in disaster response, recovery, and preparedness. We will be on time, on target, and on budget with the services aligned to the evolving threats and hazards facing our nation. The position will be guided by ACDC’s Corporate Values Platform in all activities. Preference will be given to candidates local to the worksites. The emergency management case manager will ensure efficient grant program compliance processing while ensuring homeowners and clients receive a high level of service.
Requirements
- Ability to effectively communicate both verbally and written.
- Ability to maintain confidentiality with sensitive customer and internal information.
- Capable of multi-tasking when necessary.
- Strong familiarity with state and local governments is necessary.
- Highly organized, detail oriented and self-motivated.
- One year case management and grant management experience required.
- High school diploma or equivalent
- Must be 18 years of age or older.
- Eligibility to work in the United States without employer sponsored visa is required. We are not able to employ those located outside of the US.
- Must pass company and any applicable client background check and reference check upon offer of employment.
Nice To Haves
- Associate degree or higher in social services
- Case management experience with housing program
- At least one year FEMA HMA grant experience
Responsibilities
- Work as a part of the Elevate Florida Case Management team and perform all duties as assigned.
- Attend meetings and conference calls with clients and homeowners
- Attend training on program requirements and apply all policies and procedures as required.
- Manage individual workload of case management.
- Ensure productivity, and communications that enable accurate, efficient, and compliant program processing and tracking.
- Understand program needs, policies, departmental process flows, and standard operating procedures.
- Review records for inconsistencies, investigate and resolve issues with analysis and customer service skills.
- Communicate, resolve, and escalate problems and concerns according to proper protocols.
- Perform other duties as assigned.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
