Case Manager-Markham Plaza (82081)

HomeFirst • San Jose, CA

21d • $32 - $32

About The Position

A Markham Plaza Case Manager is responsible for providing comprehensive support services to help individuals and families participating in permanent supportive housing programs. Their intensive and individualized case management services are coupled with linkage to a network of community resources to assist clients in averting homelessness, maintaining housing, and increasing self-sufficiency. To this end, the Housing Retention Case Manager participates in our collective effort to end and prevent homelessness.

Requirements

• 1 year paid or volunteer experience in social work or related human services required
• It may be substituted by two years of customer service experience and lived experience with homelessness
• Proficient in Microsoft Office suite
• Valid CA driver’s license and insurance, must be able to be added onto agency insurance

Nice To Haves

• Bachelor of Arts in Social Work (BASW) or related human services degree preferred, not required

Responsibilities

• Maintain a caseload of 20-30 participants.
• Provide comprehensive case management services. This may include:
• Initial eligibility verification and enrollment
• Ongoing needs and status assessments
• Budgeting Information and referral
• Crisis de-escalation
• Safety planning, risk assessment, and mandated reporting
• Employment and benefits assistance
• Advocacy Other direct service provision
• Meet with participants at a frequency and location determined by their needs.
• Participate in property management meetings to collaborate on resolving issues and supporting the participant’s housing maintenance.
• Engage in the consistent application of evidence-based practices.
• Participate in case conferencing and collaborative care coordination.
• Maintain compliance with contract, agency, and licensing requirements.
• Achieve identified program and position deliverables.
• Adhere to task completion deadlines.
• Maintain thorough and accurate documentation of participant services in accordance with agency and contractual standards.
• Attend all job-related meetings, including program staff meetings and agency-wide meetings.
• Participate in opportunities for learning and skill maintenance/development.
• Utilize supervision appropriately, maintaining open lines of communication and activity.
• Assist with other duties as assigned.

Benefits

• HomeFirst provides comprehensive benefits, including 100% employer-paid medical, dental, and vision coverage and additional wellness options like chiropractic care, mental health support, pet insurance, and an Employee Assistance Program.
• We offer a 401(k)-retirement plan with generous matching, life and disability insurance, flexible spending accounts, commuter benefits, and workers’ compensation.
• Employees enjoy 12 holidays, sick leave, and PTO starting at 15 days annually, increasing with tenure, plus 4 hours of civic engagement leave annually to volunteer.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 51-100 employees