Case Manager - Carolyn William Center

Neighborhood Services Organization•Oklahoma City, OK

10d

About The Position

The CWC Case Manager will understand and model the mission of NSO. The CWC Case Manager will understand and practice NSO's policy on confidentiality with respect to all NSO information. The CWC Case Manager will exhibit professional behavior in all facets of work at NSO. The CWC Case Manager will exhibit teamwork with all NSO staff. Under the supervision of the Transitional Living Programs Manager, the CWC Case Manager is responsible for managing NSO's Transitional Housing Program (TLP) at the Carolyn Williams Center (CWC) for young men aged 18-23. The TLP offers a total of 16 individual beds to young men from the Oklahoma City Metro area. The program is designed to assist each resident in achieving personal and financial self-sufficiency by aiding in resolving a range of barriers to self-sufficiency. A fundamental goal of this program is to assist clients in gaining permanent housing and the necessary life skills to reduce the risk of future occurrences of homelessness in their lives. We also seek to assist those suffering from generational poverty by helping them be better equipped with strategies, tools, and a recent set of “success stories” of their own to build on. The CWC Case Manager ensures an empowering environment providing safety, structure, crisis intervention, advocacy, and problem-solving with residents. The employee must demonstrate an ability to form a professional working relationship with residents in an empathetic, respectful, and non-judgmental way.

Requirements

High School Diploma or GED is required. Education in social work or human services is preferred. Associate degree preferred.
One year of experience in the human services field, homeless services, or residential programming is preferred; a bachelor's degree in lieu of the stated minimum field-specific required work experience may be considered.
Must have a valid driver's license and auto insurance.
Must have access to reliable transportation for participation in the Housing On Call Program.
Clearance of background check and drug screen.
Requires clear, oral, and written communication skills.
Requires the use of interpersonal communication, interviewing, and conflict resolution techniques.
Must be able to demonstrate responsible professional behavior with the ability to work independently as well as part of a team that is comprised of volunteers, professional staff, and residents.
Requires patience when assisting the population served.
Requires the ability to handle multiple projects and tasks simultaneously.
Requires the ability to work independently.
Requires non-judgment work.

Nice To Haves

Education in social work or human services is preferred.
Associate degree preferred.
One year of experience in the human services field, homeless services, or residential programming is preferred; a bachelor's degree in lieu of the stated minimum field-specific required work experience may be considered.

Responsibilities

Promote proactive approaches to resident, organizational, and community relations.
Consistently support and facilitate resident participation in all aspects of program and housing requirements.
Ensure timely notification and correspondence with all residents and volunteers.
Address the security and safety concerns of residents and volunteers.
Secure available transportation resources for residents.
Assist in the monitoring of the food pantry.
Supervise all evening activities as needed.
Maintain the confidentiality and privacy of all residents with other residents and the external community.
Always ensure HIPAA compliance.
Create and support individual case plans for resident self-sufficiency and success, including case coordination, case plan implementation, and case development of short- and long-term goals.
Collect supplementary information needed to assist residents, such as employment records, medical reports, and other reports as deemed necessary to comply, and to determine the eligibility of programs offered in the community.
Complete documentation, log entries, case notes, and other written information regarding resident progress and concerns in an accurate and timely manner.
Complete requested statistics, weekly capacity reports, and HMIS data entry within established timelines.
Consult with Transitional Living Programs Manager and Housing Director concerning program and individual issues as deemed necessary.
Offer input for resident success, including case coordination and case plan implementation during team and/or supervision meetings.
Conduct weekly (daily) property inspections of the entire facility.
Report all property maintenance work orders to the Transitional Living Programs Manager.
Monitor residents' weekly building upkeep chores.
Conduct room inspections as required provide residents with inspection reports stating pass/fail and comment as needed, and log results in each resident file and CTrax database.
Work with residents and other staff members to maintain safety, cleanliness, and overall appearance of the interior of the facility.
Submit all purchase orders for food and supplies needed to Transitional Living Programs Manager.
Other duties may be assigned by the Transitional Living Programs Manager and/or the Housing Director.