Case Manager, CHOICE Youth Development Services

North County Lifeline•Oceanside, CA

About The Position

Under the supervision of the Youth Development Program Manager, utilize a team approach to provide comprehensive case management, mentorship and educational services to youth on probation and their families participating in the CHOICE program. Services include, but are not limited to, in-home support, parent training, crisis intervention, mentorship, case management, conducting placement assessments, transporting participating youth, and community education and development. The Case Manager is expected to function as part of a multi-disciplinary team while making sound, independent decisions for the benefit of the clients and their families. The Case Manager works in a culturally sensitive manner and abides by the legal and ethical standards of the profession. Due to the nature of the workflow and client needs, the CHOICE Case Manager must be available to work schedules that include days, evenings, and weekends to best meet needs of the population served.

Requirements

B.A. or B.S. degree, in social work, psychology or related field, experience may be substituted.
Minimum 1-year experience in child, youth and family services field.
Experience should preferably have been in a community based or neighborhood service organization.
Experience in the areas of individual, group, and family counseling, outreach, community education and development, advocacy and case management.
Ability to work with a diverse cultural population.
Establish and maintains effective working relationships while showing open mindedness and a collaborative spirit.
Compatibility with agency purpose, goals, philosophy, and approach.
Demonstrates enthusiasm and passion for their work.
Utilizes a creative approach to problem solving.
Interactions with others reflect a spirit of honesty, humbleness, and self-awareness.
Accepts constructive criticism with a positive attitude and willingness to implement change.
Ability to work well independently and demonstrate appropriate initiative.
Must demonstrate knowledge of trauma Informed, client driven, and culturally competent care.
Reliable transportation.
Must have a California driver license and good driving record.
Willing to use own, properly insured, reliable vehicle for the job (mileage reimbursed).
Employment subject to clearances, including background finger printing checks, driving record, tuberculosis testing, and drug testing.

Nice To Haves

Bilingual (English/Spanish) preferred.

Responsibilities

Serves as a positive role model following CHOICE guidelines for professional dress and behavior
Conducts client intakes and comprehensive assessment interviews with youth and family/caregiver
Assists in assessing clients and their families on an ongoing basis
Develops and maintains supportive relationships with parents or guardians emphasizing client accountability
Provides intensive tracking services
Provides client advocacy in the areas of health, education, vocation and family intervention
Creates and leads recreational activities for individual as well as groups of clients
Uses behavior modification techniques, including positive reinforcements and contracts with parental involvement
Administers appropriate procedures when client safety is threatened
Develops linkages to community resources
Strengthens working relationships with significant resources for the client network (e.g. Probation Dept., court personnel, Dept. of Social Services, schools, police, clinics, work sites, etc.)
Participates in on-call system to ensure client coverage
Participates in a team approach, sharing responsibility for client services
Transports clients in a safe and secure manner in matters related to service delivery (e.g. fieldtrips, outings, and workshops)
Participates and assists in implementing program components
Develops and implements strength-based individual and family case plans
Provides family focused psycho-education utilizing evidenced based strategies and a trauma informed approach
Provides crisis intervention and stabilization
Case conference in coordination with other mental health professionals including psychiatrists, psychologists, social workers and other case managers
Participates in weekly multi-disciplinary team meetings to develop appropriate interventions for youth and families, and serves as a consultant for the team in their various areas of expertise
Provides in-home family support and case management (e.g. nutrition, budgeting, safety, home health and support systems), including developing family interventions
Advocates, mentor and role-model skills for families such as discipline, communication and general life skills
Conducts and supports specific groups as necessary, e.g. parenting class, decision-making, substance abuse, anger management and life skills
Creates and leads prosocial activities for clients and families as necessary
Provides educational counseling to encourage school attendance and provide referrals to tutoring
Assists in career guidance, job skills and job placement for youth
Provides assistance with community resources through advocacy, information and direct connections
Receives referrals from and provide progress reports to Juvenile Court, Juvenile Probation and Law Enforcement entities as specified by the CHOICE Program
Participates in component meetings and trainings
Maintains necessary client records, statistics, and intensive tracking procedures and submit timely monthly reports including entering all data into the Efforts to Outcomes (ETO) database
Participates in case supervision and program evaluation
Participates in quality assurance review
Participates in agency outreach events
Provides administrative duties and meets all contract requirements
Participates in contract related and continuing education trainings
Performs other related duties as assigned