Case Manager (Shelters)

Alpha Project for the Homeless•San Diego, CA

1d•Onsite

About The Position

The Case Manager is responsible for fostering a positive and empathetic environment while guiding residents in accessing suitable housing and services. This is achieved through one-on-one case management and collaboration with partner agencies. The Case Manager works with Housing Specialists to develop personalized case plans aimed at helping clients secure housing, obtain medical insurance, increase income, and address other needs to achieve self-sufficiency and maintain stable housing.

Requirements

Demonstrate the ability to follow policies and procedures established in the Company's Employee Handbook and relevant funders policies and procedures.
Contribute to a positive work environment by behaving and communicating in a manner such that they get along with all constituent groups, co-workers, and management.
Bachelor's Degree from an accredited four-year college or university with major coursework in healthcare, psychology, sociology, social work, public administration, or a related field, AND one (1) year of applicable job experience, OR
Associate's Degree with a focus on healthcare, psychology, sociology, social work, public administration, or a related field AND two (2) years of applicable job experience, OR
High school diploma or GED and two (2) years of lived experience, AND at least two (2) years of practical job experience supporting vulnerable populations.
CPR and First Aid, and NARCAN certification required.
The ability to communicate in person and over the phone is required.
Strong written and verbal communication skills are required.
Understanding confidentiality protocols and protecting personal information is required.
The ability to adhere to policies and procedures is required.
Ability to organize and prioritize projects and multiple tasks effectively and promptly.
Effectively problem-solve and maintain composure in high-pressure situations, required.
Act as a liaison with partner agencies.
Ability to work independently with minimal daily supervision required.
Knowledge of all applicable Federal, State, and local laws, codes, regulations, and departmental policies and procedures.
Proficiency in Microsoft Office, including Word, Excel, Outlook, and PowerPoint, required.
Working knowledge of all standard office equipment.

Nice To Haves

Knowledge of utilized practices and principles, including Housing First, Trauma-Informed Care, Conflict Resolution, Motivational Interviewing, Low Barrier Operations, and Prevention and Diversion, preferred.
Bilingual speakers of any language are preferred.
HMIS experience preferred.

Responsibilities

Perform intakes, interviews, and assessments and refers clients to appropriate community resources.
Work with clients to identify and overcome barriers to securing housing and increasing income.
Assist clients with obtaining and completing necessary documents to access housing, benefits, or increasing income.
Support family stabilization.
Maintain prompt documentation using HMIS, following agency and best standard practices.
Assess the client's needs, and arrange, coordinate, monitor, evaluate, and advocate for a variety of services to meet those complex needs.
Assist clients in identifying, enrolling, and attending medical, substance abuse, and therapeutic services.
Document educational assurances and identify education resources.
Connect clients with partner agencies and services.
Assess clients for employment, social security, and disability eligibility.
Assist clients in benefits enrollment.
Assist in coordinating transportation for clients for necessary appointments.
Assess and addresses housing barriers, including but not limited to assisting clients to acquire and submit necessary identification documentation, proof of homelessness, benefits statements, proof of identity, etc.
Assist clients in accessing and securing permanent housing or other relevant longer-term housing.
Meet with clients at least weekly to review, evaluate and support individualized housing, financial, and self-sufficiency action plans.
Address unanticipated client needs/issues as they arise.
Participate as a multi-disciplinary team member that reviews client cases and develops action plans that meet each client's individual needs.
Maintain a safe and healthy work environment by adhering to organization standards and all applicable Federal, State, and local laws.
Mandated Reporting.
Participate in staff training, staff meetings, and development activities as directed.
Assist with monitoring, caseload assignments, client interactions, interventions, and documentation.
Assist with coordinating community based services, transportation, etc.
Perform other duties as directed by management.