Case Manager, Compass SF HOME
About The Position
The SF HOME team empowers homeless San Francisco families to find safe, stable, affordable housing. Families receive help with housing search, money for move-in costs and rent, and case management designed to set families up for long term housing stability. The Case Manager provides ongoing support to families enrolled in Compass' rental subsidy program, with particular emphasis on maintaining housing and long-term stability. This position includes driving around the Bay Area to visit families in their homes. Services to families are provided in a mix of Spanish and English depending on family need.
Requirements
- CA Driver’s License and ability to be approved as a Compass and Zipcar driver required. (Personal vehicle NOT needed).
- Experience working with people in crisis.
- Demonstrated understanding of issues facing homeless and low-income families.
- Strong interpersonal skills, including relationship-building, networking, and ability to develop trusting relationships with a diverse set of individuals.
- Demonstrated commitment to diversity, equity, inclusion and belonging work.
- Strong computer skills with proficiency in Microsoft Suite of Programs (Outlook, Word, Excel, Power Point, etc.).
Nice To Haves
- Salesforce experience a plus.
Responsibilities
- Develop positive relationships with families that foster connection, support, and trust.
- Partner with families to develop short and long-range stability, self-sufficiency and well-being goals.
- Provide counseling, crisis intervention, and referrals to services offered both within Compass and externally.
- Connect with families regularly through office visits, home visits, and phone/email/text contact.
- Work with family and Compass finance team to ensure timely payment of rent and rental subsidies, and help families to navigate any challenges that arise with their landlord/property manager.
- Maintain accurate and up-to-date client files and promptly enter case notes, assessments, and service plans in Compass’ Salesforce database and ONE System.
Benefits
- 4 weeks of vacation your first year, 5 in your second. Also paid holidays, sick time, family leave.
- Health, dental and vision insurance are fully covered by Compass for employees and dependent children. We also provide long term disability and life insurance.
- After one year of work, Compass contributes an amount equal to 5% of your salary into a retirement account; this vests during years 2-6.
- Membership in OPEIU/Local 29 union.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
51-100 employees
