Responsible for the full client care cycle including: assessing, planning, implementing, monitoring, and evaluating actions required to meet the clients’ health and human services needs.
Working with offsite support, coordinate and provide care that is safe, timely, effective, efficient, equitable, and client-centered
Maintain caseload and productivity by maintaining regular contact with clients to monitor and assess progress
Handle case assignments, draft service plans, review case progress and determine case closure with growing independence
Deliver on-going services to clients which may include: crisis intervention, advocacy, medication monitoring, transportation assistance, budgeting, housing assistance, and referral and linkage to community resources as needed
Assist in helping clients achieve wellness and autonomy through supportive counseling and facilitating multiple care aspects (care coordination, information sharing, etc.)
Develop and/or implement individualized client service plans and ensure compliance with applicable standards and agency policies
Document all clinical activities to meet specific program, funder and credentialing entity criteria timely and with accuracy
Participate in treatment team and assist in making recommendations for client status changes
May lead educational groups and/or facilitate group curriculum
May require transportation of clients in vehicle
Adhere to professional standards as outlined by protocols, rules and regulations
Other duties as assigned
Bachelor’s Degree in Behavioral Science or related field, or equivalent work experience as allowed/required by regulatory bodies
Valid driver license and auto insurance
Ability to learn case management principles, healthcare management and reimbursement requirements
Excellent organizational and time management skills
Effective verbal and written communication skills
Ability to relate to and interact with a wide variety of people
Advanced level problem solving skills and ability to multi-task while prioritizing
Ability to utilize technology including electronic service documentation system
Basic computer skills with ability to navigate Microsoft applications including but not limited to Word, Outlook, Excel, Teams, and Power Point