Case Manager Supervisor - Talent Development and Quality Assurance

Dungarvin•Mendota Heights, MN

About The Position

The Case Manager Supervisor – Talent Development & Quality Assurance is responsible for providing leadership and support to the case management program through staff supervision, talent development, and quality assurance activities, while ensuring compliance with internal and external documentation standards, regulatory requirements, and organizational policies. This role provides leadership in quality oversight, auditing, and process improvement to maintain high standards of service delivery, collaborating with case management teams and leadership to monitor documentation accuracy, identify gaps, and implement corrective actions that promote compliance and best practices. In addition, the position designs, implements, and supports initiatives that enhance the skills, knowledge, and professional growth of case managers, ensuring they are equipped to deliver high‑quality, person‑centered services and meet county, state, and organizational expectations. The supervisor fulfills all duties associated with the case manager role, coordinates services for individuals with disabilities, and functions as an educator and resource to staff. This position also participates in management leadership, fiscal responsibilities, development and implementation of the organization’s plan, and engagement in committees or collaborations that influence service delivery. In conjunction with the department supervisor, the role ensures implementation of company policies and procedures related to personnel and service delivery, upholds quality assurance standards, and represents the interests of individuals served with professionalism at all times.

Requirements

Bachelor’s degree in a human service–related field (Social Work, Human Services, Education, Behavioral Health, or related) and two years of experience working with individuals with disabilities and/or aging.
Demonstrated knowledge of case management principles, practices, and community resources.
Experience in staff supervision and development, including recruitment, onboarding, coaching, performance feedback, and designing, delivering, or coordinating training and competency‑based development.
Experience in quality assurance, compliance oversight, and/or documentation auditing within human services.
Ability to conduct analytical reviews, interpret data, prepare reports, and implement corrective actions.
Strong written and verbal communication; ability to facilitate meetings, training, and case consultations.
Proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint) and organizational systems (e.g., Kronos, Therap).
Knowledge of Medicaid waivers, Medicare, Social Security, payer requirements, and state/county regulations impacting case management.
Skill in conflict resolution, problem solving, prioritization, and managing multiple deadlines with accuracy.
Valid driver’s license and proof of automobile insurance.

Responsibilities

providing leadership and support to the case management program through staff supervision, talent development, and quality assurance activities
ensuring compliance with internal and external documentation standards, regulatory requirements, and organizational policies
leadership in quality oversight, auditing, and process improvement to maintain high standards of service delivery
collaborating with case management teams and leadership to monitor documentation accuracy, identify gaps, and implement corrective actions that promote compliance and best practices
designs, implements, and supports initiatives that enhance the skills, knowledge, and professional growth of case managers
fulfills all duties associated with the case manager role
coordinates services for individuals with disabilities
functions as an educator and resource to staff
participates in management leadership, fiscal responsibilities, development and implementation of the organization’s plan
engagement in committees or collaborations that influence service delivery
ensures implementation of company policies and procedures related to personnel and service delivery
upholds quality assurance standards
represents the interests of individuals served with professionalism at all times

Benefits

$60,200 annual salary plus benefit package
Innovative, collaborative environment with a flexible work/life balance schedule
Medical, Vision and Dental Insurance for full-time employees
Supplemental Insurance
Flex Spending and HSA Accounts for full-time employees
Pet Insurance
Life Insurance for full-time employees
401 K plan with up to 3% employer match after one year of service based on eligibility requirements
PAID TIME OFF (PTO) for eligible employees
PTO Donation
Growth and Development Opportunities
Employee Referral Program
Employee Assistance Program
Pay Active – access up to 50% of your pay before payday
PAID training and orientation