Case Manager Supervisor - Navigation Center

Desc (Downtown Emergency Service Center) - Seattle, WA

Full-time - Mid Level

Seattle, WA

Funds, Trusts, and Other Financial Vehicles

About the position

The Case Manager Supervisor at DESC's Navigation Center is responsible for leading and supervising a team of case managers who provide comprehensive support to individuals experiencing homelessness. This role involves coordinating services, ensuring compliance with procedures, and fostering relationships with community partners to facilitate access to housing and essential services. The supervisor will also engage in direct case management, crisis intervention, and training of staff to promote effective service delivery.

Responsibilities

• Assist Project Manager in planning, implementation, and coordination of Navigation Center services.
• Ensure compliance with all relevant contract and procedure requirements.
• Collaborate with key partners and stakeholders, including the HOPE Team and the City of Seattle, to ensure smooth operations and communication.
• Promote and maintain positive relationships with the surrounding neighborhood.
• Teach and promote core DESC values, crisis intervention and de-escalation skills, and causes and effects of homelessness.
• Provide individual supervision and consultation for team members, assisting with assessment and goal plan development, behavioral health referrals, and staff training.
• Supervise, schedule, and evaluate Case Managers to ensure effective operation of the Navigation Center.
• Coordinate case manager hiring and orientation; assist in the hiring and orientation of other Navigation Center staff.
• Consult with other staff regarding cases and client issues.
• Provide leadership at Center in absence of Project Manager as needed.
• Engage clients and maintain working relationships through creative, resourceful strategies which build trust and confidence.
• Supervise and support case management outreach efforts within the community.
• Provide training and support for case management team in conducting housing assessments and coordinating with relevant systems for housing and services.
• Participate in Coordinated Entry planning activities as assigned.
• Liaison with external agencies as assigned in service of Navigation Center client outcomes.
• Provide, directly and indirectly, intensive case management to facilitate client access to housing, medical and behavioral health care, financial assistance, and vocational training or employment.
• Provide and support crisis intervention and counseling services for clients.
• Provide strong harm reduction-oriented service interventions and train and support staff in harm reduction.
• Maintain own caseload if assigned; develop plans and follow-up strategies for clients on caseload.
• Maintain service notes and files in an orderly, up-to-date manner.
• Become familiar with local employment, housing, and other resources.
• Coordinate with other DESC programs and community providers to assure continuity of client care and successful transition of clients to long-term providers as appropriate.
• Participate in the on-call rotation with other supervisors and managers to provide consultation, coverage, and crisis intervention as assigned.
• Work shifts as assigned covering milieu to maintain order and communication and enforce agency rules.
• Participate in staff meetings and training sessions.

Requirements

• Bachelor's degree relevant to social services or management.
• Two years of relevant work experience in human services, preferably working with adults challenged by homelessness, economic disadvantages, mental illness, and/or substance use disorders.
• One year supervisory or leadership experience.

Nice-to-haves

• Master's degree in social work, counseling, administration, public health, or other relevant degree.
• Case management or housing navigation experience.
• 2+ years supervisory experience in settings serving people with histories of homelessness and/or behavioral health conditions.
• Valid Washington State driver's license.

Benefits

• Disability insurance
• Dental insurance
• Flexible spending account
• Paid time off
• Employee assistance program
• Retirement plan