Case Manager Supervisor (Bilingual)

Heartland Human Care Services•Chicago, IL

12h•Remote

About The Position

The SAFEty Initiatives programs provides residential services for unaccompanied minors as well as Home Study and Post Release Services (HSPR) for children ranging in age from infants to seventeen years old who have entered the country without documents and without their parents. This position will provide regional oversight, coordination and consultation for both HHCS and the national network case management staff in an assigned region through coordination with ORR and GDIT and supervision of home study recommendation and post release service provision. Local and out of state travel for the purpose of conducting home visits and monitoring visits will be required.

Requirements

Master's degree in behavioral sciences, human services or social services field; OR
Bachelor’s degree and at least 3 years of progressive employment experience that demonstrates supervisory and case management experience.
Valid and in good standing state driver’s license (or the ability to obtain a driver’s license within15 days of employment).
Ability to speak and fluency in a second language including but not limited to the following multi-language abilities:
Ability to read and interpret documents such operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of organization.
Access to regular, dependable and timely transportation
Ability and comfortability working with people of varying socioeconomic backgrounds.
Excellent communication skills. Strong networker, convener, relationship builder and communicator with experience collaborating with diverse work teams and stakeholders.
Knowledge of local community social services, knowledgeable about family preservation, kinship care, and general child welfare.
Knowledge of home studies and/or post release services and writing professional, thorough assessment reports.
Experience working with immigrant populations
Demonstrated ability to handle confidential and sensitive information possessing skills to handle situations in a professional and diplomatic manner.
A high degree of collaboration and emotional intelligence, self-motivation, and analytical ability.
Proficiency in Microsoft Office, Internet Explorer, Outlook/Exchange; Windows operating systems; and other software routinely used by Heartland Alliance.

Nice To Haves

Experience in family reunification, home assessment, or foster care/child welfare is preferred.

Responsibilities

Supervise case management staff and their work, including performance management and training, and ensures the timeliness and quality of their work
Coordinate case management services of the Home Study and Post Release team in a designated region, and trains and supervises the management staff.
Makes recommendations for hiring, promotions, terminations and work assignments of case management staff
The Regional Manager, in collaboration with the Quality Assurance Specialist and Training Specialist, conducts annual monitoring of the national network, issuing Corrective Action Plans, as well as, providing technical assistance in keeping with accepted child welfare standards and social work practices.
Maintain a small caseload when needed in an assigned region, which will require both local and out of state travel for purposes of conducting home visits
Coordinate referrals and service planning in relevant areas
Ensures the implementation of organization, division and program policies and procedure
Continually assess ongoing changes in behavior and general conditions that could impact the safety of a participant
Build and maintain relationships with community services providers in multiple states in the Central and Eastern part of the US, and monitor their service provision according to the terms of their agreements
Complete regular case management and staffing meetings
MaintainaccuraterecordsandconsistentlyensuretheconfidentialityofinformationrelevanttoUCsandtheir cases
Maintains accurate records of post release services including measurable outcomes and reasoning behind termination of services
Submit required reports and documentation in a timely manner
Provide crisis intervention when necessary, including involving Child Protective Services.
Actively pursues professional development opportunities such as workshops and education programs
Participates in regular supervision meetings with immediate supervisor