Case Manager - Student Support (Dean of Students Office)

Saint Louis University-posted 3 months ago
Full-time
Piscataway Township, NJ
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The Case Manager serves as a resource for students along with emergency support and outreach to students. Through the framework of Cura Personalis, all personnel in the Dean of Students Office respond to significant health issues and personal matters to provide consultation, assistance and appropriate referrals for students in distress. This position will provide support for student case management in the Dean of Students Office. The Case Manager supports the Division of Student Development protocol for students in distress; and coordinates assessment efforts to address student success strategies for the Dean of Students Office.

  • Provides administrative support for all reported student cases referred to the Dean of Students Office, overseeing documentation of case management system (Maxient) and interventions in a timely manner.
  • Serves as a member of the Incident Debrief and Behavioral Concerns Committees.
  • Serves as EAB Navigate Liaison with the Academic Advising Community.
  • Assists with maintaining a directory of community resources available to students (live and virtual) and promotional content.
  • Meets and provides follow-up with students of concern.
  • Assists referred students and families in making use of University and/or community resources including but not limited to housing insecurity, food insecurity, and emergency funding.
  • Provides support and guidance and follow-up with colleagues who are working with students of concern by assisting and pre-assessing student behaviors as needed.
  • Consults regularly with campus partners regarding services, access, and care to maintain strong collaborative relationships.
  • Assists in the facilitation of information sharing, as permitted by FERPA, with identified entities including but not limited to campus departments, faculty, staff, parents, families and designated emergency contacts (as appropriate), as well as student issues or campus emergencies.
  • Assists with presenting evidence-based trainings, presentations and assessment that addresses contemporary concerns in a college population and other educational initiatives for faculty, staff and students that raise awareness and foster collaboration.
  • Assists in the development and implementation of policies and procedures, student satisfaction surveys and other methods of data collection all to promote further outreach, education, and campus well-being initiatives.
  • Assist with overseeing programming, the department website, printed materials, and social media.
  • Performs other duties as assigned.
  • Bachelor’s degree
  • Three or more years of relevant work experience
  • Master’s degree
  • Two or more years of relevant work experience
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