Case Manager, Student Intervention Services

University of Pennsylvania•Philadelphia, PA

About The Position

The Case Manager plays a key role in responding to student crises and collaborates with other departments to manage students in distress and other situations that may interfere with students' ability to function in the University community. The Case Manager provides individual support, advocacy, and referrals to resources. The Case Manager oversees the coordination of services, convenes case conferences, and works with University offices to implement appropriate case management plans. The Case Manager is responsible for collaborating with partners to respond to critical incidents, recommends courses of action, and provides short- and long-term support to students.

Requirements

Bachelor of Science, Bachelor of Arts, and 2 to 3 years of experience or equivalent combination of education and experience is required.
Experience working with a diverse population required.
Excellent interpersonal, communication, and computer skills required.
Must be able to work well under pressure and be able to handle multiple tasks simultaneously.
Must be able to work collaboratively.
Alternative work schedule may be required, including evenings and/or weekends.
Responsibilities include on-call coverage during evenings, weekends, and holidays.

Nice To Haves

Master's in social work, counseling, education or related field preferred.
Work experience in higher education preferred

Responsibilities

Case management: Provide support and manage coordination of short- and long-term services for students who experience crises or have complicated needs. Participate incase conferences regarding complex cases, and lead implementation of case management plans. Provide ongoing follow-up as needed for monitoring and support. Develop and maintain collaborative relationships with students, parents, University offices, and external service providers.
Crisis intervention: Coordinate operational response in student emergencies. Collaborate with Student Health and Counseling, the Division of Public Safety, the Chaplain's Office, schools, and other offices when there is a concern for a student's safety or the safety of others. Communicate with parents, families, or designated emergency contacts regarding student emergencies. Lead comprehensive short- and long-term support for students affected by critical incidents. Consult with the schools and other University partners regarding management of student crises and complicated student situations. Serve as a member of the Case Management Support Team and the Critical Incident Stress Management Team.
Represent SIS on working groups, committees, etc.
Serve in SIS’ on-call rotation for nights, weekends, and holidays.
Develop presentations and events for training and outreach.

Benefits

Health, Life, and Flexible Spending Accounts: Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family’s health and welfare. You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars.
Tuition: Take advantage of Penn's exceptional tuition benefits. You, your spouse, and your dependent children can get tuition assistance here at Penn. Your dependent children are also eligible for tuition assistance at other institutions.
Retirement: Penn offers generous retirement plans to help you save for your future. Penn’s Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard.
Time Away from Work: Penn provides you with a substantial amount of time away from work during the course of the year. This allows you to relax, take vacations, attend to personal affairs, recover from illness or injury, spend time with family—whatever your personal needs may be.
Long-Term Care Insurance: In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility. If you apply when you’re newly hired, you won’t have to provide proof of good health or be subject to underwriting requirements. Eligible family members must always provide proof of good health and are subject to underwriting.
Wellness and Work-life Resources: Penn is committed to supporting our faculty and staff as they balance the competing demands of work and personal life. That’s why we offer a wide variety of programs and resources to help you care for your health, your family, and your work-life balance.
Professional and Personal Development: Penn provides an array of resources to help you advance yourself personally and professionally.
University Resources: As a member of the Penn community, you have access to a wide range of University resources as well as cultural and recreational activities. Take advantage of the University’s libraries and athletic facilities, or visit our arboretum and art galleries. There’s always something going on at Penn, whether it’s a new exhibit at the Penn Museum, the latest music or theater presentation at the Annenberg Center, or the Penn Relays at Franklin Field to name just a few examples. As a member of the Penn community, you’re right in the middle of the excitement—and you and your family can enjoy many of these activities for free.
Discounts and Special Services: From arts and entertainment to transportation and mortgages, you'll find great deals for University faculty and staff. Not only do Penn arts and cultural centers and museums offer free and discounted admission and memberships to faculty and staff. You can also enjoy substantial savings on other goods and services such as new cars from Ford and General Motors, cellular phone service plans, movie tickets, and admission to theme parks.
Flexible Work Hours: Flexible work options offer creative approaches for completing work while promoting balance between work and personal commitments. These approaches involve use of non-traditional work hours, locations, and/or job structures.
Penn Home Ownership Services: Penn offers a forgivable loan for eligible employees interested in buying a home or currently residing in West Philadelphia, which can be used for closing costs or home improvements.
Adoption Assistance: Penn will reimburse eligible employees on qualified expenses in connection with the legal adoption of an eligible child, such as travel or court fees, for up to two adoptions in your household.