Case Manager - Sheltered Services
About The Position
The Case Manager must be able to lead a team of case managers and have experience working with the homeless or impoverished, implement and lead guest-driven services designed to cure homelessness, foster collaboration with staff and provide leadership and maintain a case load. This position reports to the Director of Case Management. Essential Functions Foster Collaboration with Program Management: · Collaborate with Program Management via constant communication and assessment of the needs of guests: · Foster a solution-focused environment that is fair and consistent, with the intention to engage guests; maintain a professional culture that promotes teamwork with empathy for guests. · Provide high quality service to guests by working alongside program management while carrying a case load, fostering a team-based work environment; · Ensure funders’ case management requirements and outcomes are met; · Respond to off-duty phone calls requiring direction. · Provide leadership that contributes to guest success: · Champion the programs at Magdala House and seek and suggest ways to improve processes and procedures; · Mediate and resolve guest complaints and grievances; ensure Site Staff and management understand policies and procedures and fairly and consistently apply and uphold them in order to provide a safe, orderly and caring environment that complies with HUD, Fair Housing, OSHA, and ADA regulations; · Effectively disseminate updated resource and referral information to executive leadership and program management through various communication channels such as email, phone, text, and meetings; Manage Cases: Align and implement policies and procedures, goals and outcomes. Ensure data integrity and accurate reporting; Review guest intake data for accuracy and completion Ensure case notes are up-to-date and accurate for team. Provide technical recommendations and process improvements to ensure data integrity.
Requirements
- Skilled at conflict resolution, time management, and organization
- Professional appearance and demeanor; ability to set and maintain professional boundaries
- Ability to be fair and decisive, ascertaining facts without bias
- Ability to provide focused, clear-headed direction to staff when conflict and emergency situations arise
- Excellent written and verbal communication skills.
- Bachelors degree and minimum of two-years relevant human services experience working with the under-served, impoverished and/or the homeless or an equivalent combination of education and experience
- Intermediate to advanced computer skills in Word, Excel and Outlook
- Minimum of one year of experience documenting case notes and data entry; highly accurate data entry skills.
Responsibilities
- Collaborate with Program Management via constant communication and assessment of the needs of guests
- Foster a solution-focused environment that is fair and consistent, with the intention to engage guests
- Maintain a professional culture that promotes teamwork with empathy for guests.
- Provide high quality service to guests by working alongside program management while carrying a case load, fostering a team-based work environment
- Ensure funders’ case management requirements and outcomes are met
- Respond to off-duty phone calls requiring direction.
- Champion the programs at Magdala House and seek and suggest ways to improve processes and procedures
- Mediate and resolve guest complaints and grievances
- Ensure Site Staff and management understand policies and procedures and fairly and consistently apply and uphold them in order to provide a safe, orderly and caring environment that complies with HUD, Fair Housing, OSHA, and ADA regulations
- Effectively disseminate updated resource and referral information to executive leadership and program management through various communication channels such as email, phone, text, and meetings
- Manage Cases: Align and implement policies and procedures, goals and outcomes
- Ensure data integrity and accurate reporting
- Review guest intake data for accuracy and completion
- Ensure case notes are up-to-date and accurate for team
- Provide technical recommendations and process improvements to ensure data integrity.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
