Case Manager-Shelter Services

Friendly House, Inc. • Worcester, MA

74d

About The Position

The Case Manager provides a variety of in-home services and referrals to homeless families residing in our transitional/permanent shelter programs. The Case Manager helps strengthen the family unit to prepare them for independent living. This individual must maintain privacy and confidentiality of guests and clients.

Requirements

• Bilingual, preferred.
• Bachelor's degree, or equivalent experience.
• Fluency in and effective interpersonal, verbal and written communication skills.
• Ability to identify client’s needs and when to involve outside agencies.
• Ability to maintain privacy and confidentiality of guests and clients.

Responsibilities

• Provides consistency of care to develop a trust relationship with family members.
• Works as a team member with program staff to coordinate services and referrals for homeless families.
• Takes initiative to provide education to the parent(s) regarding childcare, personal growth and development, and educational/vocational goals.
• Works closely with housing workers and the families to develop a budget plan and assists families in following through with budget goals.
• Instructs and encourages families to seek and continue good health care and assists them with carrying out recommendations that support good health.
• Maintains a professional relationship with clients and conducts all business-related activity according to program policy and standards.
• Participates in the development of individual service plans; makes referrals to needed community resources, and records necessary information.
• Stays up to date within the field by attending seminars or formalized courses; maintains knowledge of community resources.

What This Job Offers

• Education Level: Bachelor's degree
• Number of Employees: 11-50 employees