Case Manager's Assistant - SoDo

Salvation Army USA • Seattle, WA

37d • $25 • Onsite

About The Position

The Case Manager's Assistant (CMA) is responsible for completion of various assigned tasks including, but not limited to: scheduling client intakes via telephone referral, conducting client interviews and processing client intake data, and conducting security rounds. The CMA works closely with the Case Mangers on comprehensive assessments and documentation gathering's as well as assist with providing basic needs services, or de-escalating negative client interactions,

Requirements

• HS Diploma or GED
• Minimum of 6 months experience in public contact / Customer Service

Nice To Haves

• Experience in social service shelter / residential preferred
• 6 months experience as a Shelter Monitor
• Driver's License preferred

Responsibilities

• Participate in training and supervision and demonstrate knowledge, skills, and abilities related to the safe and effective performance of the SODO operational guidelines.
• Ability to safely follow instructions pertaining to the use and storage of all workplace chemicals.
• Ability to properly operate all safety and security systems, which may include intrusion alarm, fire alarm, automated gates, door locks and key card systems, CCTV video monitoring.
• Ability to conduct visual inspections of the workplace on a continuous basis, through direct observation, walking inspections, and the use of video monitors.
• Ability to: learn and act upon new information; work cooperatively with individuals and groups; exercise mature and sound judgment in problem solving and the decision-making process; organize own work; present material properly and accurately document activities.
• Keep the facilities clean and organized, including but not limited to, changing light bulbs, vacuuming, cleaning bathrooms, replacing supplies, emptying trash, cleaning and organizing storage areas, dusting, cleaning floors and carpeting, cleaning tables, chairs and other furnishings within your work area on a regular basis, and as indicated by unusual or emergency circumstances.
• In the absence of on duty management, respond to and provide crisis intervention and institute security procedures should a critical or threatening situation arise. Provide timely and appropriate notification to police, fire, emergency medical and supervisory authorities.
• Maintain statistical records, reports, logs, files and other required documentation.
• Work cooperatively with other Salvation Army staff and programs.
• Given the critical nature of duties associated with this position, ensures timely reporting for duty and contact with supervisory staff prior to the scheduled start of shift, should sick leave become necessary.
• Ensures that case records, social services systems (e.g. HMIS, Wellsky) and all required forms and reports are maintained in prescribed format;
• Ability and willingness to respect and maintain the confidentiality of client information, in compliance with Salvation Army policies and procedures.
• Ability and willingness to understand and fully comply with mandatory reporting requirements and laws pertaining to vulnerable adults and children.
• Comply with Salvation Army procedural requirements, including those set forth in the Policy & Procedure Manual and Employee Handbook.
• All other duties as assigned

Benefits

• A generous benefits package is included with full-time positions: paid holidays, vacation time, sick time, and medical, vision, and dental insurance.
• Health Insurance: Low bi-weekly premiums for employee-only coverage, Kaiser HMO for those residing in a Kaiser service area, Anthem EPO/PPO is available for those residing outside a Kaiser service area. Voluntary +1 and +family coverage at additional cost. Delta Dental DHMO and DPPO dental insurance are offered.
• Life and Voluntary Options: An employer-paid life insurance policy covers employees. Voluntary supplemental life, short-term and long-term disability plans are available.
• Retirement Plans: Employer-funded Money Purchase Pension Plan (Defined Contribution Plan) 50% vested at five years' eligible service time. Plus, an employee-funded voluntary 403(b) option.
• Parental Leave: The benefit is 40 hours of Paid Leave for qualifying events.
• Sick Leave: 12 days of Sick Leave annually accruing from day one, eligible for use after three months' service time.
• Paid Vacation: Two weeks annually, accruing from day one, for non-exempt positions. Four weeks annually, from day one, for exempt positions. Accrued vacation is eligible for use after six months' service time.
• Paid Holidays: 13 designated holidays + 1 floating holiday per year

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Religious, Grantmaking, Civic, Professional, and Similar Organizations
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees