Case Manager, Ryan White Medical

The Wright Center for Graduate Medical Education•Scranton, PA

12d

About The Position

Medical case management is a collaborative process that involves the assessment, planning, coordination, and monitoring of health care services for individuals with complex medical needs. The goal of medical case management is to optimize the health and well-being of individuals by ensuring they receive appropriate and timely medical care, support services, and resources.

Requirements

Meet The Wright Center for Community Health and its affiliated entity The Wright Center for Graduate Medical Education EOS© People Analyzer Tool
Have a Bachelor’s degree in social work, psychology, sociology, or other related field or bachelor’s degree in a non-similar field; or any combination of relevant education and experience
Basic Life Support (BLS) certification required
Excellent verbal and written communication skills
Demonstrated cultural competence and sensitivity in working with diverse populations, recognizing and respecting individual differences and unique needs, especially in the context of HIV/AIDS.
Ability to advocate on behalf of clients to ensure they receive appropriate medical care, social services, and support.
Strong organizational and documentation skills
Ability to work collaboratively with healthcare professionals, social service agencies, and community organizations to ensure a coordinated and holistic approach to client care.
Flexibility and adaptability to respond to the evolving needs of clients and the healthcare environment.
Commitment to maintaining client confidentiality and upholding ethical standards in all interactions and interventions.

Nice To Haves

Buy in and experience working in the EOS® model (strongly preferred)
Mission-oriented; represents the enterprise in a professional manner while demonstrating organizational pride
Knowledge of HIV preferred

Responsibilities

Conduct thorough assessments of clients' medical, psychosocial, and financial situations to understand their individual needs
Conduct intake assessments, reassessments, recertifications, budgets, acuity scales, and all other relevant case management documentation
Develop individualized care plans, also called service coordination plans, based on assessment findings, outlining specific health care goals, interventions, and strategies
Collaborate with health care providers, specialists, and other professionals to coordinate and facilitate access to medical care, including antiretroviral treatment and other necessary health care services
Support clients in adhering to prescribed medical treatments and medications, providing education on the importance of treatment adherence
Assist clients in navigating the health care system and accessing available resources, including, but not limited to, financial assistance, housing support, and transportation services
Advocate on behalf of clients to ensure they receive appropriate medical care, social services, and support, addressing any barriers to care
Maintain accurate and up-to-date client records, documenting all interactions, assessments, and interventions in compliance with program requirements and confidentiality standards
Collaborate with health care professionals, social service agencies, and community organizations to ensure a coordinated and holistic approach to client care
Demonstrate cultural competence and sensitivity in working with diverse populations, recognizing and respecting individual differences and unique needs
Participate in interdisciplinary team (IDT) meetings on a weekly basis as well as the weekly CM huddle and bi-weekly compliance huddle
Participate in quality management initiatives to address identified needs for the overall program
Maintain client computer-based (CAREWare and Electronic Medical Records)
Enter all notes within five business days or by the third business day of the following month, whichever comes first
Maintain a list of organizations that referrals can be made to the client
Attend conferences, meetings and trainings to maintain a high-level of clinical prevention/public health knowledge
Demonstrate flexibility when responding to change
Demonstrate professionalism to other staff members
Perform other duties as assigned