Case Manager - Resource Center (Bilingual)

Mission Neighborhood Health Center • San Francisco, CA

146d • $27 - $29

About The Position

The Mission Neighborhood Health Center (MNHC) is a non-profit, multi-site community health organization offering comprehensive health services in the Mission and Excelsior Districts of San Francisco. The center offers primary health care services, adult medicine, pediatrics, family planning, OB/GYN, HIV and homeless services. We advocate for health equity and deliver innovative, high-quality services responsive to the neighborhoods and diverse communities we serve. We are currently looking for a qualified candidate for our Case Manger role. This position reports to the Resource Center Program Director, and is a regular, full time, non-exempt role with an hourly range of $27.46 to $29.52 with full benefits.

Requirements

• Bachelor’s degree in social work, Psychology, Counseling or a related field preferred.
• Bilingual Spanish/English Required.
• At least two years of experience as a case manager working with unhoused adults and dually and triple-diagnosed individuals required.
• Knowledge of motivational interviewing, cognitive behavioral and health psychology.
• Must be willing to provide support, advocacy and develop relationships following harm reduction principles with a very diverse homeless population.
• Ability to work with de-escalation techniques, conflict resolution and emergency response.
• Excellent interpersonal communication and writing skills.
• Ability to work professionally and ethically in a multi-cultural team setting, including ability to maintain a high level of confidentiality.

Responsibilities

• Perform individual comprehensive assessment of Resource Center clients’ psychosocial history, mental health status, medical needs, housing, food and other needs for basic support.
• Determine eligibility and necessity for case management, medical, and psychotherapy and psychiatric treatment, if appropriate.
• With clients’ assistance, develop care plan delineating steps necessary to accomplish activities, goals and objectives.
• Implement the plan through the provision of interventions, coordination with integrated services team and/or through facilitated referrals.
• Utilizing a participant-centered, harm reduction model of services, provides insight oriented, behavior modifying and/or supportive psychotherapy to individuals, families and groups of patients.
• Provides crisis intervention and assesses clients for suicide, danger to others due to mental illness or grave disability.
• Utilizes motivational interviewing, cognitive behavioral and health psychology treatment methods.
• Utilizes depression screening tool (PHQ-9) and other evidence-based screening tools as appropriate.
• Follows the SAMHSA SBIRT (Screening, brief intervention, referral and treatment) model for patients with substance use problems.
• Refer clients to appropriate shelter case management beds (Senior, Jazzie’s Place).
• Assist clients to find, apply, access and stabilize in housing.
• Assist clients in compiling documentation and filling out forms for immigration and public benefits’ eligibility.
• In conjunction with Program Manager, Integrated Services assign lockers to clients and provide locker rules and locker contract.
• Receives and documents monthly locker data in accordance with protocol.
• Assist clients to connect with MNRC treatment team and to access the San Francisco medical and behavioral health system programs as needed.
• Attend appointments with clients if needed such as DMV, or SS.
• Create a hospitable environment and provide services to clients with the utmost dignity and respect.
• Maintain documentation for case management activities as required by funding sources.
• Regularly review files and monitor activities of clients with follow-up contact in-person or via phone.
• Attend relevant meetings, including staff meetings and staff training.
• Other duties as assigned or required.

Benefits

• Employee incentive program of up to $4,000 every year
• Annual 4% COLA increase
• 401(k) retirement savings plan includes a company contribution
• Vacation: 3 weeks annually (increases to 4 weeks after 5 years)
• Paid educational leave: 40 hours annually
• Medical insurance: zero out-of-pocket expense under the base plan
• Dental and vision insurance provided at no cost to the employee
• Life insurance includes a free basic policy with an optional voluntary plan
• Paid time off includes 12 paid holidays, a birthday holiday, two floating holidays and 12 sick days per year
• Flexible spending accounts for health and dependent care expenses
• Commuter benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Bachelor's degree
• Number of Employees: 101-250 employees