CASE MANAGER - REFUGEE POST RESETTLEMENT

CATHOLIC CHARITIES FAMILY AND COMMUNITY SERVICES • City of Rochester, NY

46d • $21 - $22

About The Position

Under general supervision from the Program Manager, the Post-resettlement Case Manager provides transitional services for refugees and other eligible participants in the New York State Refugee Resettlement Assistance Program. The Transitional Case Manager works in coordination with other agency staff as well as community partners, volunteers, and service providers to connect refugees with appropriate services to help them attain self-sufficiency.

Requirements

• Bachelor’s Degree in Social Work, Human Services, or related field. Equivalent combination of education and experience will be considered.
• Valid and clean NYS Driver’s License and use of a registered and reliable vehicle.
• At least one year of experience in the Human Services field and/or case management experience.
• Ability to prioritize assignments, plan, and complete work projects with minimal direction,
• An ability to work efficiently and effectively and meet deadlines,
• An ability to work under pressure,
• Excellent verbal/written skills,
• Ability to maintain confidentiality,
• Ability to demonstrate behaviors and attitudes which support agency mission, philosophy, and policies.
• Willingness and ability to foster agency and program wide cooperation and teamwork through use of positive/constructive communication techniques,
• Possession of a valid NYS Driver’s license and use of a registered and reliable vehicle.

Nice To Haves

• Experience working with volunteers, refugees, and local service providers preferred.
• Ability to speak English and at least one additional language is also preferred.

Responsibilities

• Provides appropriate information in response to queries regarding program services.
• Screens potential clients for eligibility for state, federal or other programs
• Provides intake and completes program applications.
• Conducts needs assessment to eligible clients.
• Provides referral to appropriate departmental, agency, or external programs.
• Provides direct assistance services including counseling, advocacy, intervention, facilitation, transportation, and other program allowable services.
• Documents service provision through case log entries, maintains client casefiles, and secures appropriate documentation per program requirements.
• Enters and updates client and program data in program, NY state database, and other tracking platforms.
• Participates in regular program quality assurance practices and keeps track of quality assurance activities.
• Assists the program in preparing for internal and funder monitoring.
• Adheres to agency case management principles, resettlement program service delivery philosophy, and internal program manuals.
• Helps with case management services in resettlement program if needed.
• Assists in the preparation and submission of required reports.
• Maintains the confidentiality of all client records per the requirements of HIPAA.
• Participates in strategic planning and program development as well as in meetings and staff training activities.
• Is actively involved and committed to accessing community resources.
• Is aware of and actively supports the agency’s cultural competence goals, efforts, and activities.
• Actively pursues development of professional competencies related to job role performance through reading, supervision, in-service training, and attendance at conferences and workshops.
• Awareness and active support of the Agency's Mission, Vision, Values and Strategic Plan. Including, but not limited to, supporting the Agency's Core Competency initiatives of being Collaborative and Community Focused, Innovative and Entrepreneurial, and Culturally Competent and Diverse
• Other duties as assigned.

Benefits

• Competitive salary and 403b retirement plan
• Generous time off package and work-life balance
• Comprehensive benefits package
• Supportive and collaborative environment
• Opportunities for growth and development
• Intrinsic reward of truly making a difference in people's lives

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level