Case Manager - Rare Disease- TEPEZZA - West Coast Remote
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About The Position
In this vital role, the Case Manager will experience day-to-day oversight and awareness of patient customer service issues with insurance, the specialty pharmacy, and patient support programs. The position involves daily interaction with Regional Business Managers (RBMs), Patient Access Liaison (PAL), and Medical Science Liaisons (MSLs) to ensure current and accurate communication on the status of insurance approvals and reauthorizations. The Case Manager will work closely with RBMs, PALs, the hub, pharmacy, and the patient/family to case manage all steps required to gain access to therapy. Responsibilities include maintaining case history for all U.S. patients, entering relevant notes from various stakeholders, tracking reimbursement and shipping status, troubleshooting reimbursement issues, liaising with medical offices for insurance authorizations, and counseling patients on insurance options. The role also involves reporting on patient status and reimbursement trends, managing Open Enrollment efforts, and attending patient meetings and industry conferences.
