Case Manager- Orange County, CA

Maximus • Santa Ana, CA

221d • $23 - $23

About The Position

Maximus is seeking a dedicated Case Manager to join our OC CalWORKs project team! This role is essential in fostering strong client relationships, ensuring compliance with program regulations, and assisting clients throughout the application process to access vital services. The OC CalWORKs Program is dedicated to assisting families in achieving self-sufficiency through comprehensive support services. We strive to empower individuals by providing resources, guidance, and a supportive environment. This is an onsite, full-time position working Monday through Friday, from 8:00 AM to 5:00 PM Pacific Time.

Requirements

• High school diploma or GED required and 0-2 years of relevant professional experience required, or equivalent combination of education and experience.
• 0-2 years of Case Management experience, preferred.
• Bachelor's degree in human services, social work, or related field from an accredited college or university or four (4) years of experience in employment services or human services in a public or private organization.

Responsibilities

• Cultivate and nurture professional relationships with customers, continuously monitoring their engagement and progress within the program.
• Regularly collaborate with customers to set and accomplish program goals, ensuring ongoing eligibility and program service maintenance.
• Demonstrate extensive program knowledge, guiding customers through various stages of the application process, from enrollment to benefit and service allocation.
• Assist customers in accessing essential services aligned with program objectives, including educational or vocational training, medical care, childcare, transportation, mental health resources, legal assistance, and other pertinent needs.
• Conduct follow-ups with customers to address needs, resolve concerns, and ensure their requirements are met satisfactorily.
• Collaborate with team members to provide expertise and support in resolving participant issues effectively.
• Maintain accurate and timely case documentation for all customer interactions, ensuring comprehensive records of activities.
• Share updates regarding outreach and engagement initiatives with project staff, facilitating effective communication.
• Identify and communicate barriers hindering customer engagement with the Provider, informing project staff promptly.
• Perform additional duties as directed by leadership to support program objectives.

Benefits

• Competitive Compensation - Quarterly bonuses based on performance included!
• Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA.
• Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
• Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
• Enjoy PTO, Holidays, and sick leave, along with Short- and Long-Term Disability coverage.
• Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
• Acknowledge and appreciate outstanding employee contributions.
• Invest in your ongoing education and development through Tuition Reimbursement.
• Additional benefits and discounts exclusively for employees.
• Access a range of wellness programs and resources tailored to your needs.
• Participate in training programs, workshops, and conferences.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: High school or GED