Case Manager-Omaha Bilingual Spanish

Equus • Omaha, NE

422d

About The Position

The Case Manager position at Equus in Omaha focuses on providing comprehensive case management services to clients, particularly those facing barriers to employment. The role involves building professional relationships, conducting assessments, facilitating workshops, and ensuring clients meet their employment goals. The Case Manager will work collaboratively with various stakeholders to deliver effective workforce solutions and maintain detailed documentation of client interactions.

Requirements

• Bilingual in Spanish and English.
• Two years of experience in career advisement and development, case management, customer service, or a similar role.
• Ability to prioritize tasks and document visits and contacts.
• Demonstrated telephone, computer, and strong written and verbal communication skills.
• Typing speed of a minimum of 35 WPM.
• Strong leadership skills with the ability to thrive in environments with multiple stakeholders and diverse objectives.
• Professional understanding of a vast array of occupations and career paths.
• Associate degree from an accredited college or university in education, social services, healthcare, and/or communications preferred.

Nice To Haves

• Bachelor's degree from an accredited college or university in education, social services, communications, or relevant experience in human services or customer service-related fields.

Responsibilities

• Build a professional one-on-one working relationship with clients to aid in eliminating challenges to obtaining and retaining employment.
• Provide consistent and comprehensive case management and follow-up.
• Conduct new customer orientation and ensure positive outcomes and goals are met as required by contract.
• Work with schools, account managers, and management to ensure appropriate documentation is completed and received.
• Facilitate all professional development workshops and maintain an organized database of clients.
• Ensure participants follow through with planned activities as outlined in the contract with the funding agency.
• Provide individualized assessment of work and referrals to appropriate community service or social service agencies when needed.
• Accurately complete required documentation for enrollment and document all participant contacts and activities in case notes.
• Create solutions to participant attendance problems and assist in the preparation of project reports as needed.
• Manage programs, including the coordination of introductory workshops and the facilitation of weekly workshops.
• Work collaboratively with the business services team to identify available jobs and necessary qualifications.
• Develop and maintain a standard communication plan to keep staff aware of center-wide issues and their role in meeting operational goals.
• Participate in training, capacity building, and professional development activities.
• Work with leadership to identify operational challenges and design and implement process improvements.

Benefits

• Extensive learning opportunities and networking programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Repair and Maintenance
• Education Level: Associate degree