Case Manager, Office of Student Support

Pacific University-posted 2 months ago
$51,000 - $56,000/Yr
Full-time
Remote • Forest Grove, OR
Social Assistance
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The Office of Student Support (OSS) partners with students to navigate challenges that impact their well-being, safety, or academic success. Grounded in principles of equity, inclusion, and access, OSS provides individualized support, systems coordination, and problem-solving to help students overcome barriers and connect with appropriate resources. The office is dedicated to fostering an inclusive, equitable, and caring environment where all students can thrive, with particular attention to those who have experienced barriers to opportunity or belonging. The OSS Case Manager provides direct intervention and case management for students experiencing significant difficulties, conducting risk and resilience assessments, coordinating care across university systems, and facilitating communication among campus partners. This role ensures students receive timely support, advocacy, and guidance to promote their overall success and persistence needed to thrive at Pacific University and beyond. As a core member of the Undergraduate and Graduate/Professional Care Teams, the Case Manager maintains detailed case records in Maxient, supports effective collaboration among stakeholders, and contributes to outreach and training that strengthen awareness of OSS and the Care Referral process. The Case Manager reports to the Dean of Student Wellbeing and works closely with the Associate Directors for Undergraduate and Graduate/Professional Student Support. Expected Salary Range: $51,000-$56,000 annually, depending on qualifications and experience.

  • Enhance university systems for early identification and coordinated response to students of concern, fostering campus-wide trust and utilization of the Care Referral process to support student well-being, retention, and persistence.
  • Open and triage Care Referrals to determine risk level, appropriate follow-up, and case ownership, referring to the appropriate OSS staff or partner offices.
  • Evaluate students' risk and resilience factors (e.g., NaBITA Risk Rubric, violence risk assessments) to identify safety concerns and barriers to wellbeing; collaborate with students and campus partners to implement and monitor intervention plans that reduce risk, foster growth, and support a safe, caring campus community.
  • Maintain accurate and timely case documentation in Maxient, including referral tracking, consultation and meetings notes, follow-up communications, and intervention outcomes, to ensure continuity of care, compliance with institutional and legal standards, and effective coordination across the Care Team.
  • Collaborate with faculty, staff, students, and families to coordinate care, streamline referral processes, and promote equitable student support across the university.
  • Represent the Office of Student Support through outreach presentations, training, and participation on university and divisional committees to build awareness and strengthen campus-wide wellbeing systems.
  • Contribute to prevention and systems-improvement efforts by identifying trends, assessing gaps, and informing policy or program development that enhances student success, resilience, and retention.
  • Partner with the OSS team to collect and analyze assessment data that inform policy, procedures, and systemic improvements for using an equity and inclusion lens.
  • Master's degree in Higher Education, Social Work, Counseling, or closely related field completed prior to start date.
  • Experience with case management or closely related activity (i.e., such as mental health counseling).
  • Proven experience and demonstrated commitment to diversity, equity, inclusion, and intercultural responsiveness.
  • Proven ability to build rapport, trust, and collaborative relationships with students, colleagues, administrators, and university partners from diverse backgrounds and lived experiences.
  • Excellent interpersonal, verbal, and written communication skills, including clear, concise writing with attention to detail, and effective listening, paraphrasing, and questioning appropriate to the age and developmental level of the individual served.
  • Strong customer service skills and the ability to communicate effectively with a broad and diverse population in a culturally responsive manner.
  • Demonstrated critical thinking and problem-solving skills, including the ability to apply an equity lens, make sound decisions within established guidelines, and take responsibility for resolving challenges.
  • Capacity to work both independently and collaboratively, exercising sound judgment, humility, and integrity in alignment with University policies, strategic vision, and divisional goals.
  • Ability to manage multiple projects and priorities, track and analyze data accurately, meet deadlines, adapt to changing needs in fast-paced environments, and maintain a high level of professionalism and teamwork.
  • Experience supporting assessment initiatives such as needs assessments and outcome evaluations.
  • Proficiency with standard office technologies, including word processing, spreadsheets, email, and electronic databases or platforms.
  • Demonstrated adherence to legal and ethical privacy standards, including FERPA and other applicable mandates.
  • Maintains professional appearance and conduct appropriate to the role.
  • Demonstrates commitment to ongoing learning and growth, including asking questions, acknowledging mistakes, and seeking guidance when needed.
  • 1-3 years experience providing higher education case management and/or student support services in a higher education setting.
  • Demonstrated ability to manage crisis situations and/or training in conflict-resolution and de-escalation techniques.
  • Knowledge and experience engaging in non-clinical suicide risk assessment (Columbia-Suicide Rating Scale Screener), violence risk assessment or threat assessment (e.g., WAVR-21), risk management and violence prevention strategies and approaches in a university setting.
  • Knowledge of higher education law (including Title IX, Clery Act, Campus SaVE and VAWA), federal regulations impacting students and student records (including FERPA, HIPAA, and Section 504), and current legal issues in higher education.
  • Knowledge of mental health and well-being needs, student development theory and common presenting concerns typically encountered by college students.
  • Experience using case management software and performing administrative tasks in databases.
  • Ability to provide bilingual or multilingual skills, especially in Spanish.
  • Familiarity with institutional research, assessment practices, or data-informed decision-making.
  • Generous paid time off (for vacation, holidays-including winter break-and sick leave)
  • Medical coverage with alternative care options (with in-network services covered at 100% after payroll deduction)
  • Comprehensive dental and vision plans
  • Annual 9% retirement contribution after one year of service with no match required
  • Free mental health appointments
  • Tuition remission for employees and their dependent child(ren) who meet eligibility requirements
  • Employer-paid life, short-term disability, and long-term disability insurance
  • On-campus benefits, including free access to our sports facility and library
  • Discounts on campus food, bookstore purchases, clinic services, and outdoor program gear rentals (including kayaks, snowshoes, and bikes)
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