Case Manager- Office of Equal Opportunity

Metropolitan State University of Denver • Denver, CO

45d • $58,189 - $65,463 • Hybrid

About The Position

Metropolitan State University of Denver is seeking an experienced, collaborative and effective administrator to serve as the Case Manager for the Office of Equal Opportunity ("OEO"). This role will report directly to the OEO's Executive Director, ADA Coordinator and Title IX Coordinator. The Office of Equal Opportunity oversees the implementation, administration and monitoring of the University's compliance with matters involving Title IX, Title VII, ADA/504, Affirmative Action Plans and other federal, state or local civil rights laws.

Requirements

• Demonstrated ability to work collaboratively across many departments.
• Have demonstrated ability to respond quickly and appropriately to time-sensitive, emotional/stressful and complex matters.
• Ability to manage multiple, on-going and complex caseload of complaints involving students and staff within prompt time frame.
• Bachelor's degree related to the requirements of the position.
• A minimum of one year of experience with compliance-related work with a strong preference for experience handling compliance with Title IX, Title VII, ADA/504, Affirmative Action Plans and other federal, state or local civil rights laws.
• Direct experience assisting with managing complex complaint processes that comply with all legal and procedural requirements.
• Excellent writing skills, including demonstrated ability to receive, evaluate and analyze a significant amount of information and utilize that information to complete an effective and succinct written product.
• The ability to manage a number of different tasks concurrently, prioritizing effectively.
• Familiarity and comfort in learning new software systems for case management.
• Excellent judgement and interpersonal skills with a preference for those trained on trauma informed interviewing techniques.
• Proven outstanding interpersonal, oral and written communication skills.

Nice To Haves

• Experience working in higher education administration.
• Experience working with higher education software systems such as Banner, Workday and/or Maxient.

Responsibilities

• Serves as the first point of contact for Civil Rights and Title IX reports.
• Receive and review reports submitted to the Office of Equal Opportunity alleging possible violations of MSU Denver's policy prohibiting Discrimination, Harassment, Sexual Misconduct, Title IX Violations, and Retaliation.
• Initiates immediate communication with the reporting party and other impacted individuals to introduce the OEO and schedules initial intake meeting (generally, but not always, conducted virtually).
• Schedules and conducts prompt, equitable and impartial intake meetings (including fact-finding interviews) in response to complaints of sexual misconduct, sexual harassment, gender-related violence including stalking and intimate partner violence and protected class discrimination, harassment, and related retaliation.
• Coordinates all outreach and ongoing communications to all parties associated with reports, inclusive of complainants, respondents, witnesses, and related university personnel.
• Meets with involved parties to discuss: 1) university policies and procedures; 2) parties' rights and options in the process; 3) supportive measures available to the parties; 4) accommodations and interim measures that may be available and appropriate; 5) referrals to counseling, the student health center, the Dean of Students office, and others as appropriate; 6) preservation of evidence; 8) right to an advisor; and 9) other information as necessary and appropriate.
• Under the supervision of the Executive Director, the Case Manager will assess the requests for supportive measures, including determining reasonable and appropriate supportive measures that ensure equal access to the university's educational programs.
• Coordinate the implementation of supportive measures for all parties, including complainants and respondents, during the preliminary assessment and informal and formal resolutions processes.
• Under the supervision of the Executive Director and the Civil Rights Investigator, the Case Manager will conduct preliminary assessments to determine jurisdiction and whether a sufficient basis exists to initiate the informal or formal resolution process. This task includes drafting and delivering notices, preliminary inquiry findings, and closure reports.
• Assists with the informal and formal resolution process as requested by the Executive Director, internal investigators and/or external investigators.
• Responsible for case management, including case correspondence, case file organization, data tracking, and regular data reports.
• Maintains a database of all complaints received in the OEO, including identification of the parties, the type of complaint, the specifics of the complaint, action taken, status and other information deemed necessary. Objective is to train this individual to use Maxient software and then input all case information into Maxient.
• Run reports of the information contained in the database or Maxient or both.
• Analyzes the data to identify and assess trends and recommends strategies for future case processing.
• Maintains regular contact with all involved parties and university departments to provide status updates on complaints including updates on the status of the informal and formal resolution process.
• Collaborate and consult with internal and external partners including campus law enforcement, general counsel's office, investigators, neighboring institutions, and relevant advocacy offices/centers.
• Maintains knowledge and understanding of various university policies, procedures and protocols within the Office of Equal Opportunity and related to the responsibilities of the Office of Equal Opportunity.
• Assists with data collection and reporting for compliance with Clery Act, including the Annual Security Report.
• Under the supervision of the Executive Director, ensures timely completion of the annual Affirmative Action Program, including collaboration with other departments on campus to obtain all necessary data.
• Develop and distribute written materials and other informational pieces to broadly disseminate information regarding the University's policies relating to equal opportunity.
• Collaborate with other University departments in relation to compliance with matters involving equal opportunity, affirmative action, non-discrimination and anti-harassment requirements.
• Under supervision of Executive Director, maintains all training records for OEO topics.
• Perform other duties and responsibilities as assigned.

Benefits

• The University's benefits package is comprehensive and offers medical, vision and dental, free RTD pass, tuition reimbursement, as well as a life and supplemental insurance plans, retirement plans and other programs, such as access to a long-term disability (LTD) plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Educational Services