Case Manager - Mobile Crisis

Hill Country Health & Wellness Center•Redding, CA

1d•$26 - $32

About The Position

The Mobile Crisis Outreach Team provides a prompt, professional and compassionate response to calls for urgent assistance when a person is experiencing a psychiatric or emotional crisis or has other urgent complex care related concerns, such as overlapping medical, mental health, addiction issues or severe or complicated life challenges, such as homelessness. This team has an immediate and profound impact in our community, both through direct, intensive work with individuals experiencing a crisis and through collaboration with others to improve our local continuum of care. The Case Manager works as a team with a Mental Health Clinician to evaluate safety, stabilize and assist persons in a variety of stressful circumstances. This includes developing action plans that address safety concerns, recovery support needs, and other basic necessities for survival and wellness. Action plans include directly linking the person to appropriate services and community resources and ensuring proper follow up care. The Team assists law enforcement officers and other emergency personnel when they are responding to mental health crisis situations to provide immediate relief and prevent unnecessary and costly emergency room visits or arrests. When there is no risk of harm, the Team also responds to calls from other agencies, community organizations, concerned family members and others. Additionally, the Team also promotes these services through direct public outreach and presentations throughout the community.

Requirements

Bachelor’s degree in social work or related field is strongly preferred. May substitute relevant employment and experience for some education with expectation of furthering education.
Must have current and clean CA driver’s license. Must be a safe driver with no history of DUI or reckless driving.
Mental Health First Aid certificate, Suicide Prevention Training certificate, and Drug Overdose Prevention training (including Narcan administration) required within first 30 days.
CPR & First Aid required within first 60 days.
Must have excellent communication skills. Ability to speak publicly and one-on-one in an effective and persuasive manner. Ability to read, write, analyze, and interpret complex documents. Effective verbal and non-verbal communication in highly stressful and sensitive situations in many locations. Must be able to write professional records of service provided to enable evaluation of the program and services provided. This includes grammatically correct, concise, and accurate documentation in a provided spreadsheet and in electronic health records.
Basic math skills are required to monitor call frequency and volume
Must have very high reasoning skills to rapidly collect complex information, define problems, establish facts, draw valid conclusions, and form and initiate action plans; Must triage calls for service with scaling of risk variables; Must assess mental status and immediate needs in limited time, determine appropriate interventions, services, and level of care, and initiate plans.
To perform this job successfully, an individual should have knowledge good working knowledge of Windows operating systems, Microsoft Office Suite - Word, Excel, Outlook, and Internet browsers and related software. This position necessitates proficiency in documentation in the agency’s electronic health records
Proficient with standard office equipment including computers, copiers, fax machines, printers, multi-line telephone systems. Must be an experienced driver and comfortable driving a large vehicle with passengers who may be distressed or unpredictable in their behavior.
Adheres to Policies & Procedures
Participates in team systems
Performs duties ethically
Maintains client confidentiality
Demonstrates ability to re-prioritize duties as the need arises
Uses time efficiently
Be responsible for co-workers & client satisfaction
Displays flexibility in accepting, changing or carrying out assignments
Maintains a neat, clean & safe work environment throughout the facility
Performs job duties in a quality manner

Responsibilities

Provide direct case management and recovery support services to persons/families in a safe, professional, and culturally competent manner.
Work together as a team with the MCOT clinician to: Safely initiate contact and establish positive rapport with concerned callers and clients/potential clients Provide crisis intervention and mental health first aid, facilitate de-escalation of intense emotional states and activate capacity for problem solving and planning Use motivational interviewing techniques and other strategies to engage clients in appropriate services and support systems. This includes identifying areas of need, activating strengths and resources, and develop goals and action plans. Express empathy, encouragement, emotional support, and facilitate problem solving Obtain emergency care as needed (e.g., medical, psychiatric, other) Advocate for clients as needed to obtain urgent psychiatric or health care, housing, public benefits, and other community resources Assist clients in obtaining basic needs for survival and stability (e.g., food, clothing, shelter) Assist clients in gaining access to outpatient mental health or addiction care, respite care, or residential treatment; advocate as needed when conservatorship procedures are appropriate Assist clients in obtaining and organizing medications, other necessities for stability and recovery Provide transportation as needed and help clients find other transportation resources Assist clients in finding and using opportunities and resources to support stabilization, recovery, long term wellness, and improve quality of life
Work creatively with other Hill Country team members to implement a “whatever it takes” approach to support stabilization, resilience, wellness and recovery among clients. This includes active participation in team meetings, daily communications with team members and other program staff, collaborative problem solving with community partners, and advocacy in the broader community. In general, being proactive and invested in fulfilling the agency mission, vision, and program goals is expected. This includes being aligned with Hill Country’s values and philosophy of care.
Complete timely (within 24 hours) electronic documentation of all phone and in-person interactions, assessments, interventions, and services provided
Develop positive rapport and effective collaborative relationships with all Hill Country staff, SCHHS Adult Services staff, law enforcement and emergency service personnel, emergency room staff, social service providers, businesses, and other community agencies and individuals
Develop and share knowledge and expertise about community resources, public benefits programs, work/volunteer opportunities, etc.
Take initiative to increase professional competence by seeking out and participating in training and educational opportunities
Participate in short and long term planning and development of agency programs
Attend weekly team meetings, monthly all staff meetings and other meetings and in-services, as appropriate
Complete other projects and tasks as assigned