Case Manager - Men's Campus

Phoenix Rescue Mission•Phoenix, AZ

64d

About The Position

POSITION SUMMARY: Responsible for conducting case management assessments on community, shelter and program clients developing individual service plans, and assisting for proper program placement. Coordinating the delivery of support services for clients such as medical, legal and ancillary to remove potential obstacles and enhance the potential for client success. Monitors client progress towards achieving service plan goals, conducts regular plan reviews and adjusts as necessary. Develops and maintains relationships with outside agencies to which clients can be referred. Works well in a supporting role for program staff coordinating support services.

Requirements

Bachelor’s degree from an accredited university or college in Social Work, Psychology, Counseling or Social Service field preferred.
4 years experience or equivalent combination of education and experience required performing case management in a similar setting required.
Ability and willingness to initiate and follow through on all assignments, with attention to detail.
Ability and willingness to keep supervisor well-informed of current activities, problems, and situations on a timely basis.
Ability to maintain composure in stressful situations, to effectively deal with difficult situations, to effectively deal with clients and volunteers appropriately and to tactfully handle upset or irritated individuals.
Ability to work independently, as well as to work effectively in a team environment.
Proficient in use of computer programs, including Microsoft Word and Excel.
Demonstrated communication skills, both oral and written.
Ability and willingness to serve a disadvantaged population with dignity and respect.
Ability and willingness to keep confidential material and information confidential.
A solid and credible Christian witness and lifestyle that exemplifies Christ in character and actions
Must meet and maintain the requirements of being an approved driver and driving a personal vehicle on PRM business
Flexible schedule, position may require some weekend or evening responsibilities.

Nice To Haves

Fluency in speaking Spanish a plus.

Responsibilities

Provides a referral for inappropriate applicants to other, more appropriate community agencies and institutions
Attends inter-agency meetings and conference as needed and required.
Maintains records of medical appointments, court appearances, or other appointments as are required by center procedure and policy.
Uses PRM database data, case conference and other methods to identify client needs and appropriate interventions; ensures quality of client data in PRM database
Sets case management appointments with clients who are enrolled in a PRM program
Prepares and distributes daily appointment record listing the client’s appointments (medical, legal, counseling, etc.).
Develops an individualized case plan with each client.
Conducts periodic meetings with clients to assess the client’s progress in achieving case plan goals.
Develops and administers case management trainings to staff and community partners
Attends community events to identify needs and offer services as assigned by Manager
Lead or participate in devotions, prayers or other organization activities that promote a credible Christian witness and lifestyle