Case Manager - Managed Care Operations (MCO)

Macomb County Government • Clinton Township, MI

1d • $50,007 - $64,680

About The Position

Under direction, provides telephonic linkage and referrals to individuals seeking Macomb County Community Mental Health (MCCMH) services. Provides crisis intervention and advocacy for persons served. Provides care coordination. Works in coordination with agencies and community providers to ensure timely and accurate service provision.

Requirements

• Bachelor’s degree from an accredited college or university in Psychology, Social Work, Special Education, Counseling or other mental health related field
• Possession of a valid Michigan driver’s license and operable, insured automobile for authorized travel
• Knowledge of: Applicable computer applications including electronic medical systems (EMR) systems
• Mental Health Code and the Michigan Medicaid Provider Manual
• Severe mental illness, serious emotional disturbance, substance use disorders, and intellectual/developmental disabilities
• Skill in: Managing incoming and outgoing phone calls
• Using good professional judgment for the welfare and safety of persons served
• Excellent organizational skills with the ability to manage multiple priorities
• Providing excellent and timely customer service
• Ability to: Collaborative: Approaches all situations with a teamwork and solution focused mindset demonstrated through active participation in meetings, volunteering to assist teammates and other departments as appropriate. Examples include participation in internal and external committees, subcommittees, process improvement groups or other multi-organizational initiatives
• Accountable: Takes ownership and empowers others to do the same as evidenced by identifying solutions and acting on job responsibilities and organizational objectives, daily
• Respectful: Treats people with dignity while honoring individual differences demonstrated through use of positive and encouraging statements and/or interactions to, about and/or with colleagues and persons served; evidenced by supervisor observation, feedback from other department staff and leadership
• Engage effectively with diverse communities; interact with people in an inclusive manner that respects cultural and socio-economic differences
• Work in an environment which embraces the county’s Dignity Campaign
• Effectively speak, write, and understand the English
• Understand and carry out oral and/or written instructions
• Accurately organize and maintain paper documents and electronic files
• Maintain confidentiality of information
• Work independently

Nice To Haves

• Master’s degree from an accredited college or university Psychology, Social Work, Special Education, Counseling or other mental health related field from an accredited college
• One (1) year of experience working in a behavioral health setting
• Effectively speak, write, and understand a language other than English is preferred

Responsibilities

• Working within a call center environment, completes brief screenings, for populations served by MCCMH including persons with mental illness (MI), substance use disorders (SUD), and intellectual/development disabilities (I/DD) to provide linkage and referrals to MCCMH services.
• Schedules intake assessments with MCCMH services.
• Provides crisis intervention and advocacy for persons served.
• Completes case documentation in accordance with policies and procedures, including clinical records and statistical reports.
• Provides care coordination for the completion of MCO duties.
• Works with multiple agencies and community providers to ensure timely and accurate service provision.
• Maintains and updates clinical knowledge by completing in-services and trainings.
• Serves on Community Mental Health or related community-based committees.
• Assists in the measurement of effectiveness of interventions to determine outcomes and identify needs of the person served and process improvement.
• Must be available to work flexible hours, including evenings and weekends, and on-call rotations.
• Operates an automobile to perform assigned job functions.
• Performs related duties as assigned.

Benefits

• Macomb County proudly offers medical, dental, and vision coverage, with no monthly premium to employees for single, two (2) person or family coverage. Health care, dental and vision benefits are effective the first day of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level