Case Manager Lead, Shared Homes

YMCA Of Greater Seattle•Seattle, WA

6h•$28 - $31•Onsite

About The Position

This is an onsite leadership position supporting programs and staff supporitng low-income youth and young adults who may have experience in foster care, homelessness, disconnection from school, juvenile justice and/or other systems in developing the skills to live independently. Provides program coordination, operational support and staff task-supervision. Assists program directors in advancing program and operational goals. Provides program participants with a welcoming and supportive environment.

Requirements

Bachelor’s degree in psychology, social work, administration, or related field, or equivalent experience. Other applicable education, training, and experience, which provide the knowledge, abilities, and skills necessary to perform effectively in the position, will be considered.
3+ years of experience working with teens or young adults in foster care, group care, housing, education, juvenile justice, anti-poverty, vocational support, mental health, chemical dependency and/or homelessness fields.
Ability to teach effective independence skills for a variety of learning styles and to plan supportive activities.
Strong youth engagement and relationship-building skills.
Strong verbal and written communication skills, including skills in coaching and giving/receiving feedback.
Strong organizational skills.
Intermediate computer skills and knowledge of Microsoft Office.
Ability to transport self and client(s) in a safe and effective manner, and to meet clients at community locations.

Nice To Haves

Master’s degree in social work, social services, or a closely related field from an accredited school.
Knowledge of and previous experience with diverse populations (language, culture, race, physical ability, sexual orientation, etc.)

Responsibilities

Responsible for the daily operations and case management oversight of two Shared Homes located in West Seattle and the Central District.
Provides program coordination to one or more program areas, ensuring staff coverage, support for staff and participants and other operational activities as assigned.
Coaches staff in program areas to ensure highest level of service.
Provides specialized services to young adults in education, employment/career development, housing, technology or other designated field and supports them in achieving their goals.
Build strong relationships with Y program participants to effectively provide quality services.
Develops individualized, strengths-based, youth-driven service plans.
Supports program director(s) in ensuring high-quality service delivery, contract compliance, and outcome achievement; must understand contract/grant terms and conditions.
Researches best practices in field; creates and maintains specialized resource library.
Maintains clear, professional, timely participant contact notes, service plans, progress updates, outcomes and other documentation in designated databases.
Teaches life skills, job readiness or other subject matter individually and/or in groups, often experientially. Teams effectively and collaboratively with YMCA staff and/or community partners to plan and facilitate activities, including visits to related resources in the community. May coordinate delivery of life skills workshop.
Builds and maintains collaborative relationships with funding liaisons, other service providers, businesses and/or educational institutions as related to specialized services.
Supports participant success in key domains such as safe and stable housing, permanent connections to supportive adults, education and employment, health and well-being, and life skills. This includes curating onsite supplemental needs, including food and hygiene supplies.
Supervision of year-round employees, volunteers, interns or national service members (AmeriCorps, etc.).
Participates in YMCA annual fundraising campaign to engage community members in volunteerism and philanthropic support for the Y mission.