Case Manager, Jail Diversion

Hampton-Newport News Community Services Board•Hampton, VA

1d•$49,612•Onsite

About The Position

Join our team as a full-time Case Manager in Jail Diversion at Hampton-Newport News Community Services Board, and make a real difference in the lives of individuals living with a serious mental illness. This opportunity allows for collaboration with community partners to identify individuals living with a serious mental illness who are being placed in correctional custody for minor offenses, to offer alternative supporting and clinical services. This onsite position offers an annual salary of $49,612 and comes with excellent benefits. As a valued team member, you'll have access to medical, dental, and vision insurance, life insurance, a flexible spending account, paid time off, employee discounts, and participation in the Virginia Retirement System (VRS). About Us Since 1971, the Hampton-Newport News Community Services Board has provided a wide range of essential, high-quality, and community-based services to citizens on the Peninsula who are living with mental illness, developmental disabilities, and substance use disorders. Our mission is to offer person-centered care that promotes dignity, recovery, and community integration. Your Role As a Case Manager in our Jail Diversion program, you'll work directly with individuals who have mental health challenges, substance use issues, and developmental disabilities and are involved with the criminal justice system. Your role is critical in assessing needs, coordinating services, and facilitating recovery while reducing unnecessary incarceration. You will conduct clinical assessments to determine the most appropriate referrals and help support successful diversion from jail when appropriate. For individuals for whom diversion is not suitable, you'll play a key role in providing jail-based treatment services, including mental health education, counseling, goal setting, budgeting, and employment readiness. Once the individual is released, you'll assist with follow-up care to ensure continued treatment and compliance with court mandates. You'll collaborate closely with community partners, including the courts, public safety officials, and other service providers, to support reentry and recovery for each individual you serve. You'll also manage a small caseload, participate in clinical consultations, and document progress in accordance with agency policies and procedures. What We're Looking For To succeed in this role, you'll need a strong foundation in human services and a deep understanding of the complex needs of individuals with serious and persistent mental illness and co-occurring disorders. Familiarity with the criminal justice system is essential, as is the ability to build trusting relationships with individuals, families, and partner agencies. A thorough knowledge of the principles of social casework and the ability to apply supportive counseling techniques is critical. You should understand the behavioral characteristics and symptoms associated with various mental health and developmental conditions, as well as the challenges related to substance use. Knowledge of human development, the impact of trauma, and issues related to HIV/AIDS is also valuable. Strong communication and organizational skills are essential. You must be able to evaluate client behavior, maintain accurate records, and prepare reports that document treatment progress and service coordination efforts. You'll also need to be familiar with confidentiality laws, including HIPAA and 42 CFR Part 2, and understand the services available through federal, state, and local programs.

Requirements

Bachelor's degree in Human Services, Psychology, Social Work, Sociology, or Counseling
One year of experience in case management
A valid driver's license
A strong foundation in human services and a deep understanding of the complex needs of individuals with serious and persistent mental illness and co-occurring disorders
Familiarity with the criminal justice system
Ability to build trusting relationships with individuals, families, and partner agencies
A thorough knowledge of the principles of social casework and the ability to apply supportive counseling techniques
Understanding the behavioral characteristics and symptoms associated with various mental health and developmental conditions, as well as the challenges related to substance use
Knowledge of human development, the impact of trauma, and issues related to HIV/AIDS is also valuable
Strong communication and organizational skills
Ability to evaluate client behavior, maintain accurate records, and prepare reports that document treatment progress and service coordination efforts
Familiarity with confidentiality laws, including HIPAA and 42 CFR Part 2
Understand the services available through federal, state, and local programs

Responsibilities

Assessing needs
Coordinating services
Facilitating recovery while reducing unnecessary incarceration
Conduct clinical assessments to determine the most appropriate referrals
Help support successful diversion from jail when appropriate
Providing jail-based treatment services, including mental health education, counseling, goal setting, budgeting, and employment readiness
Assist with follow-up care to ensure continued treatment and compliance with court mandates
Collaborate closely with community partners, including the courts, public safety officials, and other service providers, to support reentry and recovery
Manage a small caseload
Participate in clinical consultations
Document progress in accordance with agency policies and procedures