Case Manager IV

Texas Health & Human Services Commission•Waco, TX

35d•Onsite

About The Position

Would you thrive in an environment where you learn and grow personally and professionally all while helping make a positive impact on people's lives? Do you appreciate being around others like yourself who are dependable, trustworthy, hard workers who believe in the value of teamwork? HSCS is dedicated to building an atmosphere where employees feel valued and supported while providing specialized care for Texans in need. HSCS is comprised of nine psychiatric hospitals, one youth residential treatment facility, and thirteen state supported living centers. The psychiatric hospitals are a hub of excellence for forensic mental health and complex psychiatric care, with all facilities accredited by The Joint Commission. They provide state-of-the-art treatment that is recovery-oriented and science-based. If providing hope and healing through compassionate, innovative, and individualized care interests you, we welcome your application for the position below. The Case Manager IV performs advanced (senior level) case management work. The Case Manager IV includes the patient, family, legally authorized representative (LAR), and Local Mental Health Authority (LMHA) in all phases of assessment, intervention, planning, and discharge. Work includes collecting social assessment information, planning recovery team interventions to aid patients in achieving their recovery goals, patient advocacy, provision of group and individual interventions related to discharge planning, social education, and skill development. The Case Manager IV assists other Case Managers in the completion of their job functions as needed and participates in Social Service department quality improvement and utilization management activities as assigned. Works under minimal supervision, with extensive latitude for the use of initiative and independent judgement. Performs other duties as assigned. Other duties as assigned include but are not limited to actively participating and/or serving in a supporting role to meet the agency's obligations for disaster response and/or recovery or Continuity of Operations (COOP) activation. Such participation may require an alternate shift pattern assignment and/or location.

Requirements

Knowledge of community resources and/or how to obtain information regarding those resources.
Knowledge of case management principles, objectives, standards, and methods.
Knowledge of program's policies and procedures.
Knowledge of the differences between civil and forensic commitments.
Knowledge of competency restoration requirements, Not Guilty by Reason of Insanity (NGRI) process, and discharge requirements.
Skill in the use of computers and applicable software.
Ability to communicate effectively, both orally and in writing.
Ability to collect and analyze program data for the purpose of quality and outcome monitoring.
Ability to assess patient needs and to coordinate patient services.
Ability to monitor program effectiveness.
Ability to plan, assign, and/or supervise the work of others.
Must possess a valid Texas driver license or obtain it no later than 90 days after hire date to drive a state vehicle. Applicants with an out-of-state driver license must provide an original certified driving record from the state of driving licensure. Eligible driving record required based on HHSC Fleet Management policy.
Bachelors degree and a minimum of six (6) months' case management or social services work experience required.
Associates degree and a minimum of two (2) years' case management or social services work experience required.
No degree and a minimum of four (4) years' experience case management or social services work experience required.

Responsibilities

Attends work on a regular basis and may be asked to work a specific shift schedule or, at times, even a rotating schedule, extended shift and/or overtime in accordance with agency leave policy and performs other duties as assigned.
Collects social assessment information for the licensed social worker by interviewing patients, family, legally authorized representatives (LARs), and Local Mental Health Authorities (LMHAs) to determine what is important to the patient and to gather background information needed to assess the individual's support systems and identify the individual's psychosocial and discharge planning needs.
Based upon the Social Assessment of the patient, the Case Manager IV oversees the creation and development of individualized goals and objectives on patient's individualized recovery plan and ensures individual's active involvement in development through 1:1 meeting with patient, family contact, and input from the Local Mental Health Authority. Goals must reflect the individual's stated life goal, and objectives must be measurable and written in active voice.
Serves as an advocate for individual rights by providing assistance to individuals, family, and LARs regarding rights of individuals receiving inpatient services in State Hospitals, advanced directives, voting, Medicare rights, privacy rights, and other rights in accordance with state and federal laws and regulations and state and center policies. Provision of this information is documented on admission and annually thereafter at a minimum.
Ensures that individuals' families and/or LARs are involved in recovery activities, informed of changes to the recovery plan, restraint or seclusion events, serious injuries, illnesses, rights restrictions, and other significant events in the individuals' treatment. The Case Manager IV aids the family in making reservations at the Family House for overnight stays, educates families on mental illness, and provides information on hospital rules. First family contact is made within two business days of admission or signed patient authorization and contacts are continued at a minimum of monthly. Family calls are returned promptly.
Meets with patients individually or in groups as indicated on the patients' recovery plans; interventions are provided at the intervals prescribed by the recovery plan; documentation is completed weekly and reflects the individuals' response to the intervention; and interventions are individualized to the patient. Examples of interventions include discharge planning and education on social skills, community readiness, relationships, trial competency, or mental health skills.
Works closely with the patient, family, LAR, Local Mental Health Authority, physician, and other recovery team members to develop a discharge plan to ensure continuity of care between hospital and placement. The patient, family, and LAR are educated on discharge options and preparation. The Case Manager IV begins discharge planning upon admission, and the status of the plan is documented weekly for the first 8 weeks of hospitalization and monthly thereafter. The final discharge plan includes a plan for the safe transportation of the patient to the discharge destination and provision of records to the next provider.
Assists Case Managers IIs in completion of job functions as needed; provides training to new Case Manager IIs and in-service training in relevant subject matter to all Case Manager IIs quarterly; participates in quality assurance activities by completing assigned chart reviews in a timely manner; thoroughly documents reason for "No" answers; and is expected to score within the margin of error as calculated by the right answer algorithm.

Benefits

Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more.

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