Case Manager I - Full-Time; 2309-204-N
About The Position
Under the direction of the Program Manager, the CRED Case Manager I renders professional intervention to clients in need of assistance through comprehensive support services (engagements, assessment, intake, application assistance, connection to services and resources to meet their goals, retention and follow-up). Provide case management services, assessment and intake of participants to determine eligibility for services, including responding to telephone and walk-in inquires, conduct pre-screenings and provide referrals for those not eligible. Conduct initial assessment to identify participant’s strength, need and goals in collaboration with the mental health counselor, job developer and outreach/retention specialist. Develop individualized case plans with participants, outlining goals, objectives and strategies for success. Provide ongoing support and guidance to participants, addressing barriers and challenges Facilitate connections to community resources, services, and support networks. Refer participants to relevant resources, services, and opportunities. Monitor participant progress, adjusting case plans as needed. Conduct field visits to training sites, participants internships and/or employment. Offer weekly one-on-one coaching and counseling to participants, focusing on goal setting, problem-solving, and decision-making skills in the field and office.
Requirements
- Bachelor’s degree in social work, Human Services, Counseling, or a related field or AA degree in social work, Human Services, Counseling, or a related field with two years’ related field experience in City systems such as justice, public assistance, child welfare, housing or other relevant social service setting providing direct services.
- Proven experience in case management, counseling, or a related field, working with the target population or vulnerable populations.
- Must be available to work in person 5 days a week.
- Ability to work flexible hours, including weekends, evenings according to the needs of program operation.
- Able to conduct home/field visits and travel throughout the five boroughs as needed.
- Ability to utilize public transportation, climb stairs, walk.
- Frequent sitting, standing, & walking.
Responsibilities
- Provide case management services, assessment and intake of participants to determine eligibility for services, including responding to telephone and walk-in inquires, conduct pre-screenings and provide referrals for those not eligible.
- Conduct initial assessment to identify participant’s strength, need and goals in collaboration with the mental health counselor, job developer and outreach/retention specialist.
- Develop individualized case plans with participants, outlining goals, objectives and strategies for success.
- Provide ongoing support and guidance to participants, addressing barriers and challenges
- Facilitate connections to community resources, services, and support networks.
- Refer participants to relevant resources, services, and opportunities.
- Monitor participant progress, adjusting case plans as needed.
- Conduct field visits to training sites, participants internships and/or employment.
- Offer weekly one-on-one coaching and counseling to participants, focusing on goal setting, problem-solving, and decision-making skills in the field and office.
Benefits
- Generous time off (Vacation/ Personal Days/ Sick Days/ Paid Holidays annually)
- Medical, Dental Vision
- Retirement Savings with Agency Match
- Transit Flexible Spending Account
- Life insurance
- Public Loan Forgiveness Qualified Employer
- Training Series and other additional voluntary benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
