Case Manager I (RN) - Patient Review and Coordination (PRC) Program

Community Health Plan of Washington • Seattle, WA

85d

About The Position

Responsible for the operational delivery of the plan's case management and PRC program. Provides case management services for CHPW members with short term, long term, stable, unstable, and predictable course of illness, and/or highly complex medical/behavioral and social conditions. The goal is to improve members' quality of life and ensure cost-effective outcomes by using internal and community-based resources. The Case Manager level will be determined by the hiring manager based on education, previous experience, and demonstrated leadership skills. The PRC RN Case Manager is responsible for evaluating members' medical and behavioral health histories to determine eligibility for enrollment in the PRC program. This role also includes providing telephonic case management services to members with acute, chronic, or complex healthcare needs.

Requirements

• Have a Bachelor's degree in nursing, or a master's degree in social work and/or related behavior health field (preferred)
• Possess Current, unrestricted license in the State of Washington as a registered nurse (RN) (required) OR Current, unrestricted license in the State of Washington as a Social Worker (LSWAA, LSWAIC) (required) OR Current, unrestricted license in the State of Washington as a Mental Health Counselor (LMHC), Mental Health Professional (LMHP), or Marriage and Family Therapist (LMFT) (required)
• Have a minimum of one (1) year case management, home health or discharge planning experience; or a combination of education and experience which provides an equivalent background required
• Have a minimum of one (1) year facility-based medical or behavioral health experience and/or outpatient psychiatric and substance abuse/substance abuse disorder treatment experience, required; or equivalent combination of education and experience and/or working with children and families.
• Have a minimum three (3) years of clinical experience in an acute care and/or outpatient setting (required)
• Experience and proficiency with Microsoft Office products
• Possess a Case Management Certification (preferred)
• Have Bilingual abilities (preferred)

Nice To Haves

• Managed care (Medicaid and/or Medicare) experience
• Previous experience using Care Management software applications
• Knowledge of, and experience with, community resources preferred
• Knowledge of Medicare and Medicaid regulations
• Experience in care management workflow systems
• Effective verbal and written communication skills
• Strong organizational, time management, and project management skills
• Ability to work independently
• Comfortable presenting in a group setting

Responsibilities

• Advocates on behalf of members and facilitates coordination of resources required to help members reach optimum functional levels and autonomy within the constraints of their disease conditions.
• Works within a multi-functional team to connect with providers, members, caregivers, contracted vendors, community resources, and health plan partners to assess the member's health status, identify care needs and ensure access to appropriate services to achieve positive health outcomes.
• Assesses, evaluates, plans, implements, and documents care of members within the organization's clinical database system, in accordance with organizational policies and procedures.
• Responsible for the assessment of members, including identifying and coordinating access to the appropriate level of care and treatment.
• Uses the assessment information to assign the appropriate risk and complexity level, and create and document a care plan in coordination with the member, family and health team input.
• Initiates a plan of care based on member-specific needs, assessment data and the medical/behavioral plan of care.
• Plans care in collaboration with members of the multidisciplinary team, considering the physical, behavioral, cultural, psychosocial, spiritual, age specific and educational needs of the member in the plan of care.
• Reviews and revises the plan of care with the interdisciplinary care team to reflect changing member needs based on evaluation of the members' status, and/or as a result of reassessment.
• Implements the plan of care through direct member care, coordination, and delegation of the activities of the health care team.
• Promotes continuity of care by accurately and completely communicating to health care team the status of members for whom care is provided.
• Engages community resources where applicable.
• Conducts interdisciplinary care team meetings with the member/family to assess care plan and recommend adjustments as indicated.
• Continuously evaluate members' progress towards goals, identify potential barriers to attaining goals and expected outcomes in collaboration with other health care team members.
• Documents all case activity using the CHPW care management system and follows documentation standards and protocols.
• Collaborates with the Transition of Care (TOC) team if a member is hospitalized.
• Serves as a liaison at various local and statewide meetings and/or workgroups and provides clinical support to providers' network to enhance integrated care coordination.
• Assesses barriers to care and assist members and health care team to address concerns.
• Implements developed workflow activities and activities for designated programs.
• Conduct member case management in the field at Provider(s) office, member's home, inpatient medical or psychiatric hospitals, skilled nursing facilities, adult family homes, or in a community setting.
• Attend member appointments or care conferences in-person in collaboration with the members care team when indicated.
• This position may require traveling on behalf of the Company and working in the field.
• Employees are expected to report to work as scheduled, participate in all assigned meetings, and meet established performance and accountability standards.
• Other duties as assigned.

Benefits

• Medical, Prescription, Dental, and Vision
• Telehealth app
• Flexible Spending Accounts, Health Savings Accounts
• Basic Life AD&D, Short and Long-Term Disability
• Voluntary Life, Critical Care, and Long-Term Care Insurance
• 401(k) Retirement and generous employer match
• Employee Assistance Program and Mental Fitness app
• Financial Coaching, Identity Theft Protection
• Time off including PTO accrual starting at 17 days per year
• 40 hours Community Service volunteer time
• 10 standard holidays, 2 floating holidays
• Compassion time off, jury duty

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Religious, Grantmaking, Civic, Professional, and Similar Organizations
• Education Level: Bachelor's degree