Case Manager I or II - Emergency Services

New River Valley Community Services • Blacksburg, VA

369d • $17 - $18

About The Position

New River Valley Community Services Emergency Services is seeking a Case Manager! The Case Manager I or II for Emergency Services is a mid-intensive position that provides phone triage, screening services, referral, and support for individuals with Mental Health, Substance Use, Intellectual Disabilities, and Co-Occurring Disorders. This position refers individuals in crisis to Emergency Services staff, completes phone screening documentation to identify potential treatment needs and appropriateness for NRVCS providers, providing services to the clients as well as to their families/care-givers and may include telephone crisis intervention and/or empathy. The Case Manager would also be responsible for coordinating services and/or resources needed by the consumers to support their basic needs and enable them to remain and function optimally in the community.

Requirements

• For Case Manager I: High School Diploma with at least one year of experience in a relevant setting.
• For Case Manager II: Bachelor's Degree in Psychology, Social Work or Human Services related field is required.
• For Case Manager II: Registration as a QMHP or trainee is required.
• Experience in a setting working with individuals with mental illness, substance use disorders and/or developmental disabilities is preferred.

Nice To Haves

• Bachelor's Degree in Social Work, Psychology or Human Services related field for Case Manager I.
• Experience in a setting working with individuals with mental illness, substance use disorders and/or developmental disabilities for Case Manager I.

Responsibilities

• Provide phone triage and screening services for individuals in crisis.
• Refer individuals to Emergency Services staff as needed.
• Complete phone screening documentation to identify treatment needs.
• Provide support to clients and their families/care-givers.
• Coordinate services and resources to support consumers' basic needs.
• Enable consumers to function optimally in the community.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Social Assistance
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees