Case Manager (Health Care Services)

Hillsborough County • Tampa, FL

25d • $25 - $32

About The Position

The purpose of this position is to complete and submit thorough SSI/SSDI application packets using the SOAR model while following all County and Federal policies and guidelines. Core Competencies Customer Commitment - Proactively seeks to understand the needs of the customers and provide the highest standards of service. Dedication to Professionalism and Integrity - Demonstrates and promotes fair, honest, professional and ethical behaviors that establishes trust throughout the organization and with the public we serve. Organizational Excellence - Takes ownership for excellence through one's personal effectiveness and dedication to the continuous improvement of our operations. Success through Teamwork - Collaborates and builds partnerships through trust and the open exchange of diverse ideas and perspectives to achieve organizational goals. Tier 2 Duties and Responsibilities Note: The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on assigned area of responsibility, incumbents in the position may perform one or more of the activities described below. Analyzes a comprehensive body of social, economic, legal, environmental, occupational, physical and mental health information derived from in-depth client interviews, observation, research and investigation; to assess client needs, to determine client eligibility for services, to determine causes of client's situation, to develop recommended services and courses of action to satisfy client needs, and to develop a case management plan to be used to evaluate service delivery, follow-up, reassessment and service modification which will result in client self-sufficiency in any one of the programs sponsored by aging services, children's services, health and social services, head start, the correction system, or the court system. Gather all information, data, and materials necessary to form records. Ensures all data is accurate and secure by following standard operating policies and procedures. Maintains files and data by reviewing entries in client records. Analyzes multiple sources of client information to assess needs and determine eligibility for services. Develop a case plan/client profile and place client in programs as necessary. Complete outreach activities to improve unit effectiveness and customer service delivery for SOAR Team. Through training efforts, ensures the quality and effectiveness of service delivery by unit to the community and the department. Performs other related duties as required.

Requirements

• Graduation from an accredited four-year degree granting college or university in social work, psychology, sociology, nursing, gerontology or directly related to the position duties; AND Two years of experience assessing client eligibility for health and social service programs OR An equivalent combination of education (not less than a high school diploma/GED), training, and experience that would reasonably be expected to provide the job-related competencies noted above.
• Possession of a valid Florida Driver's License.
• Ability to communicate effectively, both orally and in writing.
• Working knowledge of the Supplemental Security Income (SSI) and Social Security Disability Insurance (SSDI) disability income benefits administered by the Social Security Administration (SSA). (Essential)

Nice To Haves

• SOAR Works SSI/SSDI Outreach, Access and Recovery (SOAR) online course completion (Preferred)
• Bilingual in Spanish desired, but not required.
• Working knowledge of Federal, State, County, and community health and social service programs for which most clients are eligible: eligibility requirements, application procedures, and other relevant program polices. (Desired)

Responsibilities

• Analyzes a comprehensive body of social, economic, legal, environmental, occupational, physical and mental health information derived from in-depth client interviews, observation, research and investigation; to assess client needs, to determine client eligibility for services, to determine causes of client's situation, to develop recommended services and courses of action to satisfy client needs, and to develop a case management plan to be used to evaluate service delivery, follow-up, reassessment and service modification which will result in client self-sufficiency in any one of the programs sponsored by aging services, children's services, health and social services, head start, the correction system, or the court system.
• Gather all information, data, and materials necessary to form records.
• Ensures all data is accurate and secure by following standard operating policies and procedures.
• Maintains files and data by reviewing entries in client records.
• Analyzes multiple sources of client information to assess needs and determine eligibility for services.
• Develop a case plan/client profile and place client in programs as necessary.
• Complete outreach activities to improve unit effectiveness and customer service delivery for SOAR Team.
• Through training efforts, ensures the quality and effectiveness of service delivery by unit to the community and the department.
• Performs other related duties as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees