Case Manager for DHS Homeless Housing and Mental Health

Mental Health America Of Los Angeles • Long Beach, CA

406d • $49,920 - $49,920

About The Position

The Case Manager for DHS Homeless Housing and Mental Health at Mental Health America of Los Angeles (MHALA) is responsible for providing high-quality Intensive Case Management Services (ICMS) to clients eligible for permanent housing. This role focuses on a client-centered approach, assisting individuals experiencing homelessness with medical and behavioral health challenges as they transition into permanent supportive housing. The position emphasizes collaboration, communication, and a commitment to the well-being of both clients and employees, fostering a supportive work environment.

Requirements

• High school diploma or GED with a minimum of 1 year of experience providing psychosocial rehab services to a disabled population.
• Bachelor's degree in a human service or related field preferred.
• Current class C driver's license, a vehicle for transportation, and proof of valid automobile insurance.
• Proficient in Microsoft Word, Excel, and Outlook.
• Ability to learn and utilize Homeless Management Information Systems (HMIS) and Electronic Health Records Systems (EHR).
• Experience working with clients with mental illness, chronic health issues, and substance use disorders.
• Expertise in chronic homelessness, outreach and engagement strategies, intensive case management services, and crisis intervention.

Nice To Haves

• Experience with affordable housing and public benefits applications.
• Knowledge of landlord/tenant rights and eviction prevention strategies.

Responsibilities

• Assist individuals at every stage of the housing stabilization process with flexible services tailored to client needs.
• Conduct outreach and engagement, processing referrals from DHS and other partners, and establishing rapport with clients.
• Perform intake and enrollment activities with eligible clients, assisting with program eligibility documentation and project intake forms.
• Provide temporary housing referrals until permanent housing is secured.
• Ensure all documentation is prepared and entered into appropriate systems monthly.
• Assist clients with move-in processes to permanent housing, including document readiness and coordination of move-ins.
• Conduct comprehensive psychosocial assessments and develop individualized case management service plans in collaboration with clients.
• Ensure clients have access to health, mental health, and substance use disorder services.
• Assist clients in establishing a medical home and maintaining continuity of care.
• Support clients in obtaining income, benefits, and securing employment or educational activities.
• Provide housing location services and educate clients on tenant rights and responsibilities.
• Offer eviction prevention counseling and work with property management to resolve housing stability issues.
• Complete all paperwork in compliance with applicable laws and standards, documenting in EHR with a 24-hour turnaround.
• Engage in professional development activities to enhance personal and professional skills.

Benefits

• Competitive salary and full benefits package including employee assistance program.
• Generous paid time off.
• 35-hour workweek promoting work/life balance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED