The Healing Place, Case Manager/Facilitator

Brown Missionary Baptist Church•Southaven, MS

About The Position

The Healing Place Transitional Housing Program provides holistic, trauma-informed, wraparound services to survivors of domestic violence, dating violence, and sexual assault, including individuals and families fleeing unsafe environments. The program operates offers low-barrier access to safe housing and voluntary supportive services designed to promote healing, stability, and long-term self-sufficiency. Services are available 24 hours a day, 7 days a week, recognizing the urgent and volatile circumstances faced by survivors. Position Summary: The Case Manager/Facilitator plays a critical, frontline role in supporting survivors of domestic violence as they transition from crisis to stability. This position provides direct case management, facilitation of life skills instruction, and supportive services using a trauma- informed, survivor-centered approach. The Healing Place operates 24/7, flexibility in scheduling is required to ensure participant safety, continuity of care, and program responsiveness.

Requirements

Associate’s degree required (Bachelor’s degree preferred).
Minimum of five (5) years of experience working in a nonprofit setting, preferably in social services, housing, or survivor-focused programs.
Demonstrated ability to engage effectively with survivors of domestic violence using a trauma-informed care approach.
Experience providing or facilitating group-based instruction, workshops, or trainings (life skills, education, or support groups).
Strong interpersonal, communication, and documentation skills.

Nice To Haves

Lived experience related to domestic violence, housing instability, or systems involvement (strongly valued).
Experience working in transitional housing, emergency shelter, or rapid rehousing programs.
Familiarity with community resources and referral networks.

Responsibilities

Provide comprehensive, trauma-informed case management services to survivors of domestic violence and their families.
Conduct participant intake, assessments, goal planning, and ongoing progress reviews.
Support participants in accessing housing stability, employment, education, healthcare, and community resources.
Assist participants with safety planning, crisis response, and stabilization needs as appropriate.
Maintain consistent, respectful engagement that promotes autonomy, dignity, and empowerment.
Plan and facilitate structured life skills training sessions, including topics such as: o Financial literacy and budgeting o Tenant rights and responsibilities o Healthy boundaries and communication o Parenting support and household management o Self-sufficiency and goal setting
Adapt instruction to meet the needs of diverse participants and learning styles.
Encourage participant engagement and reinforce practical skills that support long-term stability.
Engage participants using a trauma-informed, survivor-centered approach that prioritizes safety, choice, collaboration, trustworthiness, and empowerment.
Demonstrate cultural humility and sensitivity when working with individuals from diverse backgrounds and lived experiences.
Maintain appropriate professional boundaries while providing compassionate, supportive services.
Maintain accurate, timely, and confidential client records in compliance with program policies and funding requirements.
Complete case notes, service plans, attendance records, and required reports.
Participate in team meetings, case conferences, and supervision as required.
Collaborate with the Director, Rapid Rehousing Coordinator, and other staff to ensure coordinated service delivery.
Participate in program coverage as needed within a 24/7 transitional housing environment, including occasional evenings or weekends.
Support a safe, respectful, and professional program environment for participants and staff.