Case Manager - ECM

The Family Care Network Inc. • San Luis Obispo, CA

50d • $23 - $35

About The Position

FCNI is a community focused non-profit based in San Luis Obispo, CA. We work in partnership with San Luis Obispo County agencies and other community-based organizations to provide hope, stability, support, and empowerment to those in need. Our mission could not be accomplished without the dedication, passion, and commitment of our incredible team. Our employees are truly our most valuable asset. The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation and our collective achievements as well.

The ECM Case Manager serves as the primary point of contact for clients, coordinating care across multiple systems—including medical, behavioral health, and social service providers. This role involves conducting needs assessments, developing individualized care plans, advocating for client needs, facilitating access to resources such as housing and benefits, and ensuring that care is person-centered. The Case Manager works closely with the client’s care team to promote positive health outcomes.

Requirements

• Must be computer literate with proficiency in Microsoft Office Suite and knowledge of database and reporting tools
• Excellent communication skills (verbal, written, and interpersonal)
• Excellent time management, organizational and multi-tasking skills
• High level of accuracy and attention to detail
• Ability to maintain discretion and confidentiality with sensitive information

Nice To Haves

• Associate degree preferred, Bachelor's degree in Social Work, Psychology, or a related field preferred
• One (1) year of direct experience in a Behavioral Health or Social Services setting such as outpatient clinics, facilitates and/or related community-based organizations, preferred

Responsibilities

• Conduct assessments of client strengths, needs, and goals through interviews, screenings, and evaluations to develop individualized case plans in collaboration with clients.
• Provide one-to-one education and life skills training sessions, workshops, and group activities to teach clients practical skills and strategies for daily living. Adapt training methods and materials to accommodate diverse learning styles, cultural backgrounds, and developmental levels.
• Assist clients with setting achievable life skills goals and helping to break them down into manageable steps. Monitor client progress toward goals, providing ongoing feedback, reinforcement, and support to promote success.
• Empower clients to actively participate in decision-making processes regarding their care and service options while educating them about their rights, available resources, self-advocacy strategies to promote autonomy and self-sufficiency.
• Contact clients with internal and external service providers, agencies, community resources, and support networks, including vocational training programs, education classes, and social services agencies.
• Maintain up-to-date knowledge of available resources and collaborate with community partners to ensure clients have timely and effective access.
• Provide emotional support, active listening, and validation to clients in distress. Assist clients in developing ongoing strategies, problem-solving skills, and access to community resources to address immediate needs, such as emergency shelters, mental health crisis support, and/or legal assistance.
• Maintain accurate client records, documenting screenings, assessments, case plans, and case notes following agency documentation standards and timeline policies. Prepare and submit reports as required by contractual and regulatory agencies, documenting client progress, service utilization, and outcomes.
• Ensure compliance with confidentiality regulations and agency policies regarding the handling of client information.
• Collaborate with interdisciplinary teams to coordinate comprehensive care for clients. Participate in case consultations, team meetings, and multidisciplinary meetings to discuss client progress, case plans, and coordinator of services.
• Other duties and projects as assigned.

Benefits

• Eligible to enroll into benefits on the 1st of the month following employee's first day of employment. These are all high quality and comprehensive plans.
• FCNI will cover 75% of employee's premium and 60% of employee's dependent’s premium on the primary plan offered-Cigna PPO Health Benefit, Vision and Dental PPO.
• 403(b) plan which allows employees to contribute a portion of their salary pre-tax toward their retirement with a monthly employer match. Eligibility provisions apply.
• 13 paid holidays annually
• 17 days of PTO accrued annually (increases after 3 years of service)
• Mileage reimbursement $0.725 cents per mile

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level