Case Manager/Communications Coordinator, Non-Clin - School of Medicine Psychiatry

Emory University • Atlanta, GA

2d • Hybrid

About The Position

The Nia Project Case Manager reports to both the Director and the Clinical and Education Director of the Nia Project and is part of an interprofessional team that provides outreach, immediate support, follow-up, and care coordination to all members of the Nia Project, an Emory program based at Grady Health System that provides comprehensive, culturally-responsive, trauma-informed, and empowerment based services to suicidal women with histories of interpersonal violence. The Nia Project Case Manager is responsible for coordinating care and services for Nia Project patients, ensuring they receive the necessary support to improve the quality of their life. Their responsibilities include providing outreach, acting as the primary point of contact for Nia Project patients who need healthcare and community resources (e.g., housing, food, disability), coordinating care with various services providers and agencies, advocating for patients’ needs, helping patients navigate complex systems and access necessary services and resources, and maintaining accurate and up-to-date records of patient interactions. They participate in a variety of Nia Project team meetings and activities, assist in developing and maintaining relationships and collaborations with diverse community partners, and serve as a liaison to the Nia Project Community Advisory Board. They perform other duties as assigned and necessary.
JOB DESCRIPTION:
The Case Manager and Communications Coordinator reports to the Director, Student Case Management and Intervention Services and is part of a team that provides immediate support, follow-up, and care coordination to all Emory University students.
This position is integral to student flourishing and creating a sense of belonging here at Emory as professionals within this office are tasked with identifying, assessing, and coordinating care between internal and external University partners to assist students with their overall personal and academic success.
The Case Manager and Communications Coordinator is responsible for the following:

Requirements

• A master's degree in student affairs, social work, psychology, counseling, or related field from an accredited institution, and two years of related work experience.
• Will provide crisis response and de-escalation to students in distress as a part of an on-call rotation
• May be required to return to campus to support students.
• Services will include consultation with clinical providers, crisis case management, pre-admission screening for placement, supporting basic needs and report writing.
• Ability to communicate, problem solve, and work effectively within a diverse college environment.
• Ability to manage multiple priorities.
• Ability to take initiative and create a vision for completion of required tasks to assist students and campus partners.
• Skilled at creating and establishing strong rapport with students, team, and internal and external University partners.
• Ability to create trust and confidentiality within team, campus partners, leadership, students and campus constituents.
• NOTE: This role will be granted the opportunity to work from home regularly but must be able to commute to Emory University on a flexible weekly schedule based upon business needs. Schedule is based on agreed upon guidelines of department. This role requires residency in the state of GA. Emory reserves the right to change remote work status with notice to employee.

Responsibilities

• Provides individual assessment, support, and advocacy for all Emory undergraduate, graduate, and professional students.
• Identifies and coordinates care amongst appropriate on-campus and community resources within a social justice frame work for student needs including but not limited to: housing and food insecurity, financial hardship, mental and medical health concerns, and accessibility needs.
• Assists in the coordination of support mechanisms between individual colleges and offices to university case management.
• Participates in a variety of interdepartmental team meetings as needed to support effective communication, tracking, and follow up with student progress.
• Assists in supporting the relationships developed between campus partners. Examples include, but are not limited to: Student Health Services, Psychiatry, Counseling and Psychological Services, and Student Case Management and Intervention Services and with other partners and constituents in the College and graduate and professional schools.
• Collaborates with and helps market Eagle Food Co-Op pantry resources.
• Accurately documents all individual student contacts in a timely manner.
• Assists Director in collecting, analyzing, and reporting data for the department for the monthly, annual campus and community assessment process.
• Performs other duties as assigned and necessary.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level