Case Manager (Behavioral Health/Medical) - Congress - BH Services Case Manager

El Rio Community Health Center • Tucson, AZ

80d • $25 - $35

About The Position

The Behavioral Health Case Manager, as part of the patient care team, provides direct case management of all assigned patients; thereby contributing to the improvement of patient care, their quality of life, and treatment compliance by the patient. The Behavioral Health Case Manager serves as a liaison and advocate for the patient and family, ensuring the delivery of quality and timely services to the patient from the patient care team and collaboration with community agencies.

Requirements

• Bachelor’s Degree in Social Work, Psychology, Sociology, Public Health or a related field from an accredited college or university.
• One (1) year of experience working in human services, behavioral health, or case management, preferably in a healthcare environment.
• Level I fingerprint clearance card: current valid and in good standing or have applied for it within seven working days after beginning employment.
• Current provider card in Basic Life Support (BLS) and advanced life support certifications if relevant to the practice area or facility.
• Reliable transportation that can meet any operational reassignments of the organization during the workday.
• Possess a valid driver’s license and comply with Arizona vehicle insurance requirements.

Nice To Haves

• Master’s Degree in Social Work, Psychology, Sociology, Public Health or a related field from an accredited college or university.
• Three (3) years of experience working in human services, behavioral health, or case management, preferably in a healthcare environment.
• Bilingual in English and Spanish with the ability to speak, read and write in both languages.

Responsibilities

• Provides supportive case management to patients actively enrolled in behavioral health services.
• Monitors the patient’s current needs, services required to address those needs, and progress in achieving goals or desired outcomes through regular and ongoing contact with patients.
• Coordinates with clinical team members to ensure effective patient care services are provided to patients with behavioral health needs.
• Assists in identifying, implementing, maintaining, monitoring, and/or modifying behavioral health services on a routine basis.
• Provides necessary resources that support activities of daily living and/or respond to the needs of other Social Determinants of Health (SDOH).
• Coordinates care activities to ensure continuity of care between levels of care, community resources, and health plans.
• Conducts outreach and follow-up care to patients after reporting of a crisis event and/or a missed appointment.
• Participates in formal and informal case staffing, case conferences, and other meetings as needed for the patient.
• Cultivates advocacy in the delivery of integrated care to patients.
• Utilizes internal and external resources to support the recruitment, registration, enrollment, and retention of consumers to the Affordable Care Act (ACA) Marketplace and Arizona Health Care Cost Containment System (AHCCCS).
• Receives clinical oversight and supervision by a Behavioral Health Professional at least once every two weeks.
• Initiates referrals and supports transitions to requested services in the community or internally.
• Provides triage and navigation to specialized behavioral health resources.
• Maintains patient confidentiality and compliance with HIPAA and corporate compliance standards.
• Conducts comprehensive intake/annual assessments, symptom screening, and treatment goal planning.
• Maintains regular contact with enrolled patients to monitor progress towards treatment goals.
• Participates as a team member of the clinical interdisciplinary team to ensure appropriate care and resources.
• Documents patient care accurately and in a timely manner.
• Develops and maintains positive working relationships with patients, family members, and clinical staff.
• Serves as an effective communication link between the patient and medical/behavioral health staff.
• Maintains information and resource listings regarding support and social services.
• Demonstrates understanding of applicable Federal, State, and commercial requirements related to behavioral health services.
• Maintains a clean, safe, and hygienic work environment.

Benefits

• Equal opportunity employer.
• Non-profit 501(c)(3) Federally Qualified Health Center (FQHC).
• Vaccination status recommendations as per CDC and public health agencies.
• Drug testing prior to employment and subject to post-accident and reasonable suspicion testing.

What This Job Offers

• Job Type: Full-time
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees